Cenisa Vinuya

Dedicated Insurance Coordinator, Receptionist, and Pharmacist Assistant with over 7 years of experience in healthcare, pharmacy, insurance coordination, administration, and customer service. Skilled in insurance approvals, patient registration, pharmacy operations, and front desk support. Highly organized, adaptable, and committed to delivering efficient service and excellent patient care.

• Customer service
• Inventory management
• Microsoft Office
• Problem solving
• Time management

1. Insurance Coordinator / Receptionist

   Boston Medical Clinic

   Jul 2026 to Present

   • Welcome patients and visitors while providing professional front desk assistance. • Register patients and maintain accurate medical records. • Verify insurance eligibility, approvals, and policy coverage. • Coordinate with insurance companies regarding authorizations and claims. • Schedule appointments and manage doctors' daily schedules. • Handle incoming calls, emails, and patient inquiries professionally. • Process billing, insurance documentation, and payment records.

2. Insurance Coordinator / Pharmacist Assistant

   Wellkins Medical Centre

   Sep 2024 to Jun 2026

   Doha

   • Verified insurance coverage, policy eligibility, and patient benefits. • Coordinated with insurance providers for approvals, claims, and reimbursements. • Processed prescription orders and medication refill requests. • Assisted pharmacists with daily pharmacy operations. • Maintained accurate patient records and insurance documentation. • Followed up on pending approvals, denied claims, and payment status. • Assisted patients with insurance-related inquiries and required documents. • Supported pharmacy inventory management and medication stock control.

3. Pharmacist Assistant / Cashier

   International Medical Company

   May 2019 to Aug 2024

   • Assisted pharmacists in preparing and dispensing prescriptions. • Processed prescriptions accurately and efficiently. • Managed medication inventory and conducted stock audits. • Assisted customers with over-the-counter medication inquiries. • Maintained patient records and pharmacy documentation. • Performed cashiering duties and reconciled daily sales. • Assisted with insurance claims and prescription approvals.

4. Customer Service Associate

   Puregold Price Club Inc.

   Mar 2017 to Apr 2019

   • Assisted customers with inquiries, complaints, and product concerns. • Processed sales transactions using POS systems. • Managed product displays and inventory replenishment. • Assisted customers in selecting products based on their needs. • Maintained excellent customer service standards. • Coordinated with team members to achieve sales goals.

1. New Era University

   Bachelor of Science in Business Administration, Human Resource Management

   2023

   Major in Human Resource Management

• Medical Coding – 6-Month Short Course

• Administrative Assistant Training