CHANEL Assistant Counter Manager

CHANEL Assistant Counter Manager Work Location: CHANEL F&B Counter located in Holt Renfrew, Bloor Street, Toronto Reports to: Territory Manager Employment Type: Permanent, full-time Your Role @ CHANEL: As Assistant Counter Manager, your role will be to support the Counter Manager in overseeing and managing our CHANEL Beauty & Fragrance operations, in order to develop opportunities and increase sales volume. The Impact You Will Have at CHANEL: In addition to supporting the Counter Manager, you will deliver impeccable customer service in the sale of CHANEL products through extensive product knowledge and by identifying each client’s needs. How You Will Contribute to the Role: You will achieve annual Beauty & Fragrance sales targets. You will deliver exceptional customer service through consultations. You will contribute to the development of the sales team, ensuring it remains goal-oriented, including the preparation and review of monthly, weekly, and daily sales targets. You will organize the counter, in collaboration with Territory Managers, to ensure the success of promotions and special events. You will actively participate in merchandising. You will manage Beauty & Fragrance inventory. This job description provides a general framework and is not exhaustive; additional responsibilities may be assigned as required by the company or at the request of the management team. You Are Motivated By: The opportunity to provide a luxurious, personalized client experience. The opportunity to achieve sales targets. What You Will Gain From This Experience: The satisfaction of delivering a unique CHANEL client experience. Benefits at Chanel: Our employee benefits are designed to support you both professionally and personally, offering you: Health & wellness – Private medical and dental insurance, long-term disability coverage, life and accidental death/disability insurance. You may also add family members; Financial security – A robust company retirement plan and a bonus program to help you plan your future; Time to recharge – Generous annual leave, sick days, volunteer days (CSR), and even a day off for your birthday; Parental support – A strong global parental leave policy to support you during life’s important moments; Employee Assistance Program (EAP) – 24/7 access to resources, including psychological support, legal assistance, wellness services, and financial advice; Professional growth & development – We are committed to your success. From mentoring and learning opportunities to career advancement within the company, we provide the tools and resources you need to progress. *Benefits are subject to eligibility criteria and may change at any time. At CHANEL, we are dedicated to creating an inclusive culture that fosters personal growth and contributes to our collective progress. We believe that each individual’s uniqueness enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage you to submit your application, as we value the perspective, experience, and potential you could bring to CHANEL. All applications received for positions within CHANEL CANADA ULC are welcome. We are committed to fair and accessible employment practices for all. Accommodations during the recruitment process may be provided, upon request, to candidates with disabilities.

The Assistant Counter Manager supports the Counter Manager in overseeing beauty and fragrance operations to drive sales volume and meet targets. They are responsible for delivering exceptional customer service, managing inventory, and coordinating merchandising and promotional events.

The role requires a goal-oriented individual capable of leading a sales team and providing a luxurious, personalized client experience. Candidates must demonstrate strong sales performance, product knowledge, and the ability to manage daily counter operations effectively.

• Private medical insurance • Dental insurance • Long-term disability coverage • Life insurance • Accidental death and disability insurance • Retirement plan • Bonus program • Annual leave • Sick days • Volunteer days • Birthday leave • Parental leave • Employee Assistance Program • Psychological support • Legal assistance • Wellness services • Financial advice • Mentoring • Learning opportunities

• Customer servicePreferred
• LeadershipPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Sales management
• Customer service
• Product knowledge
• Inventory management
• Merchandising
• Team development
• Sales target achievement
• Consultation
• Event organization
• Promotions management
• Leadership
• Communication
• Financial Advising
• Product Knowledge
• Management
• Customer Service
• Employee Assistance Programs
• Sales
• Psychology
• Mentorship
• Operations
• Goal-Oriented

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Counter Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week