Advanced Support Engineer, Diamond

Company Description Why Join Us At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it. Job Description Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment. Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility Occasional travel to customer sites in the US and Canada is required as needed. Ensures management of customer expectations and resolution of technical issues in a timely manner. Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies Qualifications 5-8 years of relevant enterprise level networking and Internet Security technology experience. Experience with Check Point products required. Strong understanding of networking and operating system functions of RHEL or other Linux based servers. Experience configuring and troubleshooting VPN technologies. Strong understanding of the OSI model on Layers 1-4. Experience with traffic analyzing tools like Wireshark. Understanding of how common TCP/UDP connections are established based on their protocol. Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP. Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash. Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues. Must be eligible to work in country of residence without sponsorship from an employer now or in the future. This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present. EOE M/F/Veterans/Disabled Referral Category: Standard Position CP Department: TAC Office Location: Ontario, Canada Remote Career site Category: Technical Services

Provide technical support, installations, and maintenance for customers while authoring supporting documentation. Manage customer expectations and resolve complex technical issues related to Check Point products in a timely manner.

Requires 5-8 years of enterprise networking and security experience with specific expertise in Check Point products and Linux servers. Candidates must be proficient in VPNs, routing protocols, and traffic analysis tools like Wireshark.

Identified from the job description. Confirm important requirements above.

• Enterprise Networking
• Internet Security
• Check Point Products
• RHEL
• Linux
• VPN Technologies
• OSI Model
• Wireshark
• TCP/UDP
• ARP
• VoIP
• OSPF
• BGP
• Bash Scripting
• Technical Support
• Troubleshooting
• Technical Issues
• Complex Problem Solving
• Organizational Skills
• Curiosity
• Analytical Skills
• Address Resolution Protocols
• Artificial Intelligence
• Bash (Scripting Language)
• Border Gateway Protocol
• Management
• Operating Systems
• H.323 Protocol
• Innovation
• Virtual Private Networks (VPN)
• OSI Models
• Session Initiation Protocols
• Unix Shell
• Multitasking
• Open Shortest Path First (OSPF)
• Red Hat Enterprise Linux
• Routing Protocols
• Technical Communication
• Technical Services
• Troubleshooting (Problem Solving)
• Transmission Control Protocol (TCP)
• Artificial Intelligence Infrastructure

• Technology
• Security & Safety
• Customer Service & Support
• Engineering
• Software
• Advanced Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Office presence

2 days per week