Clerk II, Newborn Screening Ontario - Permanent Full-Time (1.0)

Job summary

The Clerk II is responsible for entering and verifying patient data, coordinating testing requests, and maintaining standard operating procedures for the data entry team. They also support clinical staff by performing data quality audits and assisting with follow-up for diagnostic and infant hearing programs.

Job details

Compensation Pay Range: $25.26-$31.04 Job Description: Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY The Clerk II, as part of the data entry team, is expected to work closely with Newborn Screening Ontario (NSO) clinical content specialists, lab head, senior scientists and program director as well as the health care community to coordinate the testing and reporting of non-screening samples and other special requests for testing. The clerk II will also support the data entry team by training new staff, performing data quality audits, and addressing submitter requests for copies and amendments to reports. This role will also be responsible for maintaining and developing standard operating procedures for the data entry processes. MAIN RESPONSIBILITIES Entering and verifying patient information in the appropriate software(s); including OMNI Reviewing reports with the lab head, program director or clinical content specialsts as required Assist with follow up for the Infant Hearing Program Assist with data entry and follow up for diagnostic samples Obtaining missing information from submitting sources as required Retrieving and mailing reports and other materials to health care providers as required Triaging telephone calls appropriately depending on nature and urgency of the call Writing/updating standard operating procedures Cooperating in continuous quality improvement and on-going learning opportunities in NSO Working effectively as a team member within NSO Carrying out other related responsibilities as necessary QUALIFICATIONS Secondary School Diploma (Essential) Previous healthcare experience (Essential) Ability to type 125 key strokes per minute (data entry) (Essential) Excellent interpersonal and customer-service skills (Essential) Excellent organizational skills and attention to detail (Essential) Aptitude for databases/software packages and ability to learn new software packages quickly, experience with OMNI LIS (Preferred) Ability to take initiative, work as part of a team and be flexible (Essential) Knowledge of medical terminology (Essential) Criminal Record Check (Level 1) (Essential) Bilingualism (French/English) (Preferred) * Please note you will be represented by the Laborers International Union of North America (LiUNA). Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. Please note you will be represented by the Laborers International Union of North America , (LiUNA). CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted.

What you’ll do

The Clerk II is responsible for entering and verifying patient data, coordinating testing requests, and maintaining standard operating procedures for the data entry team. They also support clinical staff by performing data quality audits and assisting with follow-up for diagnostic and infant hearing programs.

Requirements

Candidates must possess a Secondary School Diploma, previous healthcare experience, and the ability to type at least 125 key strokes per minute. Proficiency in medical terminology and strong organizational skills are essential, while knowledge of OMNI LIS and bilingualism are considered assets.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Medical terminology
• Customer service
• Organizational skills
• Attention to detail
• Typing
• Standard operating procedures
• Database management
• Software proficiency
• Quality audits
• Interpersonal skills
• Teamwork
• Communication
• Triage
• Newborn Screening
• Healthcare Industry Knowledge
• Organizational Skills
• Bilingual (French/English)
• Research
• Youth Health
• Auditing
• Pediatrics
• Customer Service
• Continuous Quality Improvement (CQI)
• Data Entry
• Data Quality
• Digitization
• Standard Operating Procedure
• Medical Terminology
• Proactivity
• Writing
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Data & Analytics
• Science & Research
• Peloton Newborn Screening Technician
• Data Entry Clerk
• Data Entry Clerks
• Data Entry Keyers