Guest Services Supervisor 2026/2027

Job summary

The Guest Services Supervisor leads the seasonal team in delivering exceptional guest experiences while managing daily operations and staff performance. They are responsible for overseeing administrative tasks, cash handling, and ensuring a safe, welcoming environment for all guests.

Job details

Position Title: Supervisor, Guest Services Department: Guest Services Reports to: Manager, Guest Services or designate Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events! Job Summary: The Supervisor, Guest Experience plays a key leadership role in ensuring the highest standards of guest satisfaction. This individual will assist in recruiting, training, and leading seasonal Guest Services team members to deliver exceptional service. As a frontline leader, the Supervisor is responsible for the overall day-to-day operations, team performance, and fostering a safe, positive, and engaging environment for both staff and guests. Roles and Responsibilities: Leadership & Supervision Recruit, train, supervise, and support seasonal Guest Services staff. Provide ongoing coaching and performance evaluations, including corrective actions when needed. Motivate team members through consistent communication, mentorship, and recognition. Manage staff schedules, timekeeping, and payroll using Dayforce and Northsoft platforms. Ensure appropriate staffing levels to meet operational demands. Lead by example in professionalism, customer service, and adherence to company policies. Guest Experience Ensure the highest level of guest satisfaction and handle guest concerns or escalations professionally. Provide direct guest service support including reception, phone and email communication, and front-line service. Maintain a clean, organized, and welcoming Guest Services area. Monitor and ensure guest safety at all times. Operations & Administration Open and close Guest Services for daily operations and events. Complete daily logs, operating reports, inspection checklists, and balance sheets accurately. Manage cash handling procedures including floats, balancing receipts, and processing deposits Assist in developing and implementing policies, procedures, and service standards. Maintain accurate records of guest services operations and inventory. Support equipment and supply inventory tracking and replenishment. Demonstrate care and accountability for company property and vehicles. Health & Safety Comply with all workplace safety protocols and support a culture of safety. Maintain all required certifications and participate in pre-season and ongoing training. Be prepared to support lift evacuation procedures. Other Duties Assist other departments as required based on operational needs. Key Qualifications Proven leadership experience in a guest services, hospitality, or recreation environment. Strong communication and interpersonal skills. Self-motivated, responsible, and able to work independently and as part of a team. Excellent problem-solving and decision-making abilities. Proficient with Microsoft Office and other standard software; experience with Dayforce and Northsoft is an asset. Strong organizational skills and ability to multi-task in a fast-paced setting. Ability to work in varying weather conditions and perform physical duties (e.g., lift up to 45 lbs). Previous cash handling and customer service experience required; retail experience is an asset. Knowledge of risk management and safety procedures. Additional Requirements Passion for the recreation and hospitality industry. Strong people skills with a friendly, approachable, and empathetic demeanor. Willingness to work a flexible schedule including evenings, weekends, and holidays. Must provide and wear appropriate uniform in accordance with company policy. Commitment to continuous learning and professional development. You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training You are 18+ years of age.

What you’ll do

The Guest Services Supervisor leads the seasonal team in delivering exceptional guest experiences while managing daily operations and staff performance. They are responsible for overseeing administrative tasks, cash handling, and ensuring a safe, welcoming environment for all guests.

Requirements

Candidates must have proven leadership experience in hospitality or recreation and possess strong communication and problem-solving skills. The role requires the ability to perform physical duties, work a flexible schedule, and maintain various safety certifications.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Services
• Staff Supervision
• Performance Management
• Cash Handling
• Customer Service
• Problem Solving
• Communication
• Scheduling
• Inventory Management
• Risk Management
• Safety Compliance
• Microsoft Office
• Dayforce
• Northsoft
• Team Motivation
• Supply Inventory
• Empathy
• Continuous Development
• Ceridian Dayforce
• Professionalism
• Accountability
• Organizational Skills
• Safety Procedures
• Service Standards
• Self-Motivation
• Balance Sheet
• Deposit Accounts
• Checklists
• Decision Making
• Food Safety And Sanitation
• Interpersonal Communications
• Mentorship
• Multitasking
• Operations
• Performance Review
• Coaching
• Team Performance Management
• Workplace Hazardous Materials Information Systems
• Workplace Violence Prevention And Response
• Balancing (Ledger/Billing)
• Workplace Safety
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Sports & Recreation
• Administrative
• Guest Services Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers