Christine Joy Atienza

Senior Software QA Analyst with 10+ years of experience leading quality assurance and testing for enterprise applications across ERP, EAM, CRM, E-Commerce, and POS platforms. Proven expertise and strong track record of delivering high-quality solutions across large-scale enterprise programs. ISTQB Agile Tester, PSM I, and CAPM certified, with extensive Agile/Scrum experience, cross-functional leadership, and end-to-end QA delivery.

• Agile
• Attention to detail
• Automated testing
• Business analysis
• CI/CD
• Communication
• Jira
• Leadership
• MySQL
• Organization
• PostgreSQL
• Power BI
• Problem solving
• Project management
• Python
• Quality assurance
• Requirements gathering
• Scrum
• SQL
• Teamwork
• Time management
• TypeScript

1. Maximo Test Analyst | QA Test Lead

   ZPro Solutions Canada Inc.

   Sep 2025 to Jul 2026

   Ontario, CA

   Client: City of Toronto (Toronto Water) • Led test planning and solution validation activities for public-sector IBM Maximo implementations, aligning test scope, strategy, schedules, quality criteria, and deliverables with business and project requirements. • Coordinated all testing activities for Sprint functional testing, regression, and System Integration Testing (SIT) across Asset Management, Work Management, and integrated business processes. • Translated business and system requirements into comprehensive and traceable test cases to validate end-to-end business processes and system integrations. • Developed test documentation, validation artifacts, and test reports, providing visibility into test results, defects, risks, and readiness to support business acceptance and implementation decisions. • Served as QA point of contact across client and project teams, coordinating test execution and defect triage to accelerate issue resolution and support sprint readiness. • Tools: IBM Maximo, JIRA, Xray, AI Tools, MS Visio

2. Quality Assurance Analyst

   FDC Solutions, Inc.

   Feb 2024 to Aug 2025

   US (Remote)

   • Developed comprehensive test strategies from complex business, functional, and technical requirements across multi-platform ERP systems, improving requirement traceability and validation accuracy by 30%. • Designed and executed 300+ functional, end-to-end, and regression test scripts for DBS/DBSi, ERP, and e-commerce modules using JIRA, achieving 100% test coverage and reducing post-release defects by 90%. • Performed SQL-based backend validation in AS400 Dealer Business System, enhancing data integrity and reporting accuracy. • Collaborated with developers, BAs, and production support to investigate and resolve production issues. • Tools: IBM i Access Client Solutions, AS400, DBS/DBSi, WMS Customer Web Portal, SQL, JIRA

3. Quality Engineering Associate Manager

   Accenture, Inc.

   Jun 2019 to Feb 2024

   Philippines

   • Led a QA team of 8–10 testers to deliver high-quality front-end and back-end applications for a UK-based global consumer goods client, improving release quality and cross-team collaboration. • Developed and executed 1,000+ functional, integration, regression, and end-to-end test scenarios for SAP S/4HANA, SAP CRM and SAP Hybris Commerce, Salesforce, and AEM, validating Order-to-Cash (Sales Orders, Pricing, Deliveries, Billing), order management and fulfillment workflows, and seamless integration with third-party payment providers (Klarna, Affirm, PayPal). • Performed smoke testing and managed test data configuration across AEM, SAP S/4HANA SD, SAP CRM, Commerce Cloud, and Salesforce to support regression, integration, user acceptance, and order fulfillment testing, increasing test reliability. • Configured and maintained 500+ test data combinations in AEM and Commerce Cloud to validate payment, checkout, order management, fulfillment, and order scenarios, enhancing test coverage accuracy and reducing production defects by 40%. • Founded and led a program-wide Quality Action Group across 4 project towers, standardizing QA processes, templates, and tools, which improved delivery consistency and increased customer satisfaction. • Coordinated SAP S/4HANA and SAP CRM data refresh cycles, prepared test data for Order-to-Cash and cross-functional integration testing with MM and FI, and stabilized QA environments by eliminating recurring data-related defects. • Tools: AEM, SAP Hybris, S4HANA & CRM, Salesforce, JIRA, Confluence, Tricentis qTest, ServiceNow, Splunk

4. Software Quality Assurance Engineer

   Verifone Global Development Center Philippines

   Oct 2013 to Oct 2018

   • Expertise in testing Point-of-Sale (POS), Electronic Cash Register (ECR), and mobile (iOS/Android) payment terminals across EMV credit/debit, gift, fleet, and prepaid cards, ensuring accurate transaction across chip, swipe and manual entry. • Performed 1,000+ functional, regression, sanity, and compliance test cycles, improving release stability and reducing production defects. • Spearheaded the development and optimization of the Python-based Verifone Automated Test System (VATS), increasing automation efficiency and reducing regression execution time by 70%. • Validated transaction types (Purchase, Refund, Authorization, Completion, Void, Settlement) and executed ISO 8583 request/response log verification, improving processing accuracy by 30%. • Conducted card scheme certification testing for MasterCard, Visa, Amex, Diners, and JCB using UL Brand Test Tool and Collis Simulator, ensuring full compliance with industry and issuer standards. • Collaborated closely with development teams in Manila, Germany, and Australia using Agile-Scrum methodology, improving cross-site delivery efficiency by 20%. • Tools: Python-based Verifone Automated Test System and Manager, Cyclones JIRA, Spira, UL Brand Test Tool, Collis Card Simulator, SVN, TMS, Soap UI, DebugView, Lazy Logger, PuttyTest

1. Lambton College

   Graduate Certificate, Advanced Project Management in Information Technology

   Toronto, Canada

2. De La Salle University

   Bachelor of Science, Electronics and Communications Engineering

   Manila Philippines

• Certified Associate in Project Management (CAPM)®

• Professional Scrum Master™ I (PSM I)

  Open source

• ISTQB Certified Tester, Foundation Level Agile Tester

• ISTQB Certified Tester, Foundation Level