Claim Specialist/Senior Claim Specialist, Casualty

Job summary

Manage commercial and personal liability claims through proactive investigation, accurate reserving, and effective negotiation. Coordinate with outside vendors and maintain strong relationships with brokers and insureds to ensure high-quality claims handling.

Job details

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. KEY OBJECTIVE: To produce a high quality work product on casualty claims, primarily CGL, Auto and Personal Liability, through prompt contact, thorough investigation, and effective reserving and negotiation. MAJOR RESPONSIBILITIES: Handle commercial and personal liability claims of low to moderate severity; Conduct and direct proactive investigations on all aspects of the claim. Secure and review all supporting documentation including expert reports and legal opinions. Assess loss documentation and its impact on the quantum of the claim; Verify and analyze coverage under various commercial, personal and some specialty liability policy forms; Establish and maintain accurate and timely reserves that reflect the investigation and assessment and which follow corporate guidelines; Manage the use, work product, and expenses of outside vendors, including independent adjusters, and other experts; Maintain an active diary on all files and adhere to file reporting requirements; Effectively and proactively communicate with various customer groups including: claims core, underwriting departments, brokers and insureds; Provide superior customer service, and build and maintain excellent business relationships with our brokers. Manage projects identified by management to assist in the department meeting Best Practices and Reserving Guidelines. Perform administrative support tasks at management direction and/or as department requires. Qualifications Completion of University degree/ College diploma, and/or equivalent insurance-related education and experience; Proficient in oral and written French is an asset; Minimum of two to three (2-3) years of previous claim experience; Strong written and verbal communication skills; Superior negotiation skills and customer services skills; Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations; Excellent organizational and time management skills with the ability to follow up independently; Ability to respond as a team player in a multi-task environment; Must possess an aptitude for technical, detail-oriented work; Ability to work efficiently under pressure. At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

What you’ll do

Manage commercial and personal liability claims through proactive investigation, accurate reserving, and effective negotiation. Coordinate with outside vendors and maintain strong relationships with brokers and insureds to ensure high-quality claims handling.

Requirements

Requires a university degree or college diploma with 2-3 years of previous claims experience. Candidates must possess strong negotiation, communication, and organizational skills, with a solid understanding of insurance contracts and legal regulations.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Casualty Claims Handling
• CGL
• Auto Liability
• Personal Liability
• Claims Investigation
• Reserving
• Negotiation
• Coverage Analysis
• Vendor Management
• Customer Service
• Time Management
• French Proficiency
• Administrative Support
• Service Offerings
• Underwriting
• Management
• Casualty Insurance
• Claims Processing
• Project Management
• Operations
• Reinsurance
• Investigation

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support
• Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators