Claim Specialist/Senior Claim Specialist, Property

Job summary

The specialist is responsible for investigating, evaluating, and resolving property claims through telephone adjusting while maintaining technical accuracy and service excellence. They must manage claim diaries, establish reserves, and negotiate settlements while adhering to company best practices and regulatory requirements.

Job details

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. KEY OBJECTIVE: To investigate, evaluate, reserve, and resolve property claims via telephone adjusting with technical accuracy, sound judgment, and a strong commitment to service excellence, while adhering to all applicable claims service standards, policy provisions, and regulatory requirements. MAJOR RESPONSIBILITIES: • Deliver exceptional customer service that reflects Chubb's differentiated value proposition. • Analyze the first report of loss to determine coverage, nature of loss, and scope of damage. • Conduct thorough claim investigations, securing and filing all supporting documentation while verifying accuracy, relevance, and completeness. • Critically review property restoration estimates to ensure accuracy and fairness. • Establish accurate reserves in a timely manner, adjusting as new information warrants. • Identify when claims exceed authority and proactively seek the appropriate technical assistance. • Achieve an open-to-closed inventory ratio of 1:1 or better. • Maintain an active claim diary to ensure the proactive and timely disposition of all files. • Document all claim developments promptly and accurately within the claim file. • Advance file investigations to the fullest extent possible at the telephone adjustment level, then refer files to field or examiner adjusters as required. • Exercise sound judgment in evaluating nature of loss, liability, coverage, applicable limits, and damages to reach well-reasoned final dispositions. • Negotiate settlements effectively where appropriate, applying technical knowledge and professional discretion. • Communicate clearly and collaboratively with all key stakeholders including Underwriting and Brokers Partners. • Recognize and act on subrogation and salvage opportunities where applicable. • Effectively manage the use, work product, and expenses of outside vendors as required. • Support CAT Duty responsibilities during major industry loss events as needed. • Adhere to Chubb Claim Handling Best Practices in all aspects of file management. QUALIFICATIONS · Completion of University degree/College diploma, and/or equivalent insurance-related education and experience. · Excellent written and verbal communication skills; Bilingual in English and French is an asset. · Minimum 3 years of experience handling property claims or equivalent experience. · CIP designation or a willingness to take CIP courses through the Insurance Institute is an asset. · Superior customer service and negotiation skills. · Thorough knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations. · Excellent time management, organizational, and multi-tasking skills required. · Ability to work independently with minimal supervision. · Proven ability to identify opportunities for improvement and contribute to positive change If you are interested in this position, please contact: Chubb Canada Recruitment Email: canadarecruitment@chubb.com Internal candidates should advise their manager before applying. At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

What you’ll do

The specialist is responsible for investigating, evaluating, and resolving property claims through telephone adjusting while maintaining technical accuracy and service excellence. They must manage claim diaries, establish reserves, and negotiate settlements while adhering to company best practices and regulatory requirements.

Requirements

Candidates must have at least 3 years of experience in property claims and a university degree or college diploma. Strong communication, negotiation, and organizational skills are required, with a CIP designation considered an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Regulatory Compliance · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property claims investigation
• Claims adjusting
• Customer service
• Coverage analysis
• Loss evaluation
• Reserve establishment
• Negotiation
• Property restoration estimates
• Subrogation
• Salvage
• Time management
• Communication
• Technical accuracy
• Regulatory compliance
• Vendor management
• Bilingual (French/English)
• Claims Investigations
• Service Offerings
• Service Standards
• Underwriting
• Multilingualism
• Casualty Insurance
• Claims Processing
• Customer Service
• File Management
• Multitasking
• Operations
• Reinsurance
• Time Management
• Technical Assistance
• Value Propositions
• Verbal Communication Skills
• Investigation
• Filing

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators