Customer Team Lead, Loblaw & Shoppers Drug Mart (Hybrid)

Job summary

The Customer Team Lead is responsible for developing and executing customer strategies for the Loblaw and Shoppers Drug Mart portfolio to drive profitable growth. This role involves leading complex negotiations, managing the customer P&L, and coaching a high-performing account management team.

Job details

A collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Customer Team Lead, Loblaw & Shoppers Drug Mart (Hybrid) Bring Your Leadership to One of Canada's Most Strategic Retail Partnerships Church & Dwight Canada is looking for a dynamic and results-driven Customer Team Lead, Loblaw & Shoppers Drug Mart to lead one of our largest and most strategic customer portfolios. Reporting to the Director of National Accounts, this role is responsible for developing customer strategies, driving commercial performance, leading negotiations, managing profitability, and developing a high-performing team. The successful candidate will serve as the business leader for the Loblaw and Shoppers Drug Mart portfolio, building strong customer partnerships while delivering sustainable, profitable growth. If you are a strategic thinker with strong negotiation skills, financial acumen, and a passion for developing people, we want to hear from you. What You'll Do Customer Leadership & Business Ownership Lead the overall customer strategy and business performance for Loblaw and Shoppers Drug Mart. Develop and execute Joint Business Plans that align with customer needs and Church & Dwight priorities. Build strong customer relationships and serve as a trusted business partner. Identify opportunities, mitigate risks, and drive execution across cross-functional teams. Provide strategic recommendations and business updates to senior leadership. Strategic Negotiation & Commercial Leadership Lead complex negotiations involving pricing, trade investments, innovation, assortment, promotions, and customer agreements. Develop commercial strategies that balance growth, profitability, and long-term customer partnerships. Use data-driven insights to influence customer decisions and unlock growth opportunities. Navigate complex business challenges while maintaining strong customer relationships. Financial Management & Profitability Own the customer P&L, including sales, gross margin, trade investment, and contribution targets. Deliver profitable growth through effective pricing, promotion, assortment, and innovation strategies. Manage trade spending with strong financial discipline and accountability. Evaluate investments and promotional programs to maximize business return. Proactively identify and mitigate financial and operational risks. People Leadership & Development Lead, coach, and develop a high-performing account management team. Set clear priorities, expectations, and performance standards. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Support talent development, succession planning, and organizational capability building. What You'll Bring Minimum 5 years of progressive sales, customer development, or account management experience within the CPG industry. Proven people leadership experience with a track record of building and developing high-performing teams. Experience managing large national retail customers, preferably Loblaw and/or Shoppers Drug Mart. Demonstrated success in delivering sales growth, profitability improvement, and strong customer outcomes. Strong financial acumen, including P&L management, forecasting, trade investment, and profitability analysis. Exceptional negotiation, influencing, and relationship-building skills. Proven ability to lead complex business initiatives from strategy through execution. Strong communication and presentation skills with the ability to influence stakeholders at all levels. Bachelor's degree in Business, Commerce, or a related field. What Makes You Successful Strategic Thinking & Business Acumen Customer-Centric Leadership Commercial & Analytical Excellence Financial Management & Profitability Focus Executive Presence & Influencing Skills Strong Decision-Making & Prioritization People Leadership & Talent Development Resilience, Adaptability, and Accountability Why Join Church & Dwight Canada? We offer a competitive rewards package designed to support your health, well-being, and professional growth. Compensation The Ontario compensation range for this position is $124,000 - $170,000. Actual starting salary will be based on factors including internal equity, experience, skills, qualifications, market competitiveness, and geographic location. Benefits Comprehensive health and dental coverage starting on your first day Wellness Spending Account Company-matched pension plan Annual bonus opportunity Educational Assistance and Tuition Reimbursement Programs Learning and development opportunities Employee Resource Groups (ERGs) Additional Information Church & Dwight Canada may use Artificial Intelligence (AI) tools as part of its recruitment and selection process. These tools may assist in screening, assessing, or evaluating applicants in support of fair and consistent hiring decisions. All AI usage complies with applicable privacy and employment laws, and final hiring decisions are made by our recruitment team. This posting represents a genuine and currently available vacancy. Candidates must be legally authorized to work full-time in Canada and be based in Ontario. Canadian work experience is not required as a condition of employment. Applicants who are interviewed will be informed of the outcome within 45 days. Apply Today Join Church & Dwight Canada and help drive growth, strengthen customer partnerships, and shape the future of our business with two of Canada's most important retail customers. Church and Dwight Canada is an equal opportunity employer committed to providing a barrier-free, inclusive and accessible work environment. Applicants may be entitled to reasonable accommodation in respect of a legally protected characteristic in accordance with applicable human rights legislation. If you require accommodation on this basis, we will work with you to meet your needs. Please inform our Human Resources department if you require an accommodation in completing this application for employment or for otherwise participating in the application process.

What you’ll do

The Customer Team Lead is responsible for developing and executing customer strategies for the Loblaw and Shoppers Drug Mart portfolio to drive profitable growth. This role involves leading complex negotiations, managing the customer P&L, and coaching a high-performing account management team.

Requirements

Candidates must have at least 5 years of progressive sales or account management experience within the CPG industry, preferably with Loblaw or Shoppers Drug Mart. A bachelor's degree in Business, Commerce, or a related field is required, along with strong financial and leadership capabilities.

Benefits

• Health coverage • Dental coverage • Wellness spending account • Company-matched pension plan • Annual bonus opportunity • Educational assistance • Tuition reimbursement • Learning and development opportunities • Employee resource groups

Listed skills

• Recruitment · Preferred
• adaptability · Preferred
• Leadership · Preferred
• Health · Preferred
• Account Management · Preferred
• People leadership · Preferred
• management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Development · Preferred
• Coaching · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic negotiation
• Financial acumen
• P&L management
• People leadership
• Account management
• Sales growth
• Customer relationship management
• Joint business planning
• Commercial strategy
• Data-driven insights
• Trade investment
• Forecasting
• Profitability analysis
• Cross-functional leadership
• Communication skills
• Presentation skills
• Executive Presence
• Courage
• Influencing Skills
• Customer Development
• Financial Acumen
• Influencing Without Authority
• Innovation Strategy
• Profit And Loss (P&L) Management
• Accountability
• Resilience
• Talent Development
• Business Ownership
• Account Management
• Adaptability
• Artificial Intelligence
• Business Acumen
• Investments
• Decision Making
• Customer Service
• Communication
• Continuous Improvement Process
• Training And Development
• Equities
• Sales
• Financial Management
• Gross Margin
• Leadership
• Innovation
• Legislation
• Negotiation
• Presentations
• Profitability Analysis
• Profitable Growth
• Relationship Building

Job areas

• Sales
• Management & Leadership
• Retail
• Finance & Accounting
• Customer Team Leader
• Store Lead
• Shop Sales Assistants
• Retail Salespersons