Tech Connect Analyst Co-op

Job summary

The Tech Connect Analyst Co-op will support in-office technical operations, including hardware troubleshooting, device onboarding, and service queue management. They will also contribute to operational tasks such as asset tracking, mailbox coordination, and general administrative support to ensure smooth service delivery.

Job details

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing Technology Operations supports the tools, devices, and day-to-day services that help our teams work effectively across the business. As a Tech Connect Analyst Co-op, you'll support in-office technical operations and help create a smooth experience for team members during onboarding and daily support interactions. You'll assist with technical issue troubleshooting, laptop pickups and collections, queue management, and mailbox coordination while helping track and respond to outstanding requests. You'll also support operational activities such as vending machine transactions, chargeback processing, and general administrative tasks tied to service delivery. In this role, you'll build hands-on experience across technical support, service coordination, and client service while working closely with partners to keep operations running smoothly. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. Important information We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role. Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document. This is a 4 month opportunity. How you'll succeed Technical Support Coordination - Support day-to-day technical assistance by helping triage requests, managing service queues, and providing in-office support for common hardware and software issues. Onboarding Support - Assist with onboarding activities including new hire laptop pickups, device preparation, and helping team members get set up with the tools they need. Asset and Request Management - Help collect laptops, track outstanding tickets, and monitor shared mailboxes to ensure requests are addressed in a timely and organized way. Operational Support - Contribute to the smooth delivery of Tech Connect services by supporting vending machine processes, service-related transactions, and chargeback activities. Client Service - Deliver friendly, responsive support to employees by answering questions, following up on requests, and helping create a positive service experience. Who you are You are pursuing a degree/diploma in information technology, computer science, or a related field. You can demonstrate experience in Microsoft Excel, Microsoft Outlook, Windows operating systems, Mac operating systems, ServiceNow, and basic technical troubleshooting. It’s an asset if you have previous experience in a technical support or service desk environment. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Expected End Date 2027-04-23 Job Location Toronto-81 Bay, 32nd Floor Employment Type Temporary (Fixed Term) Weekly Hours 37.5 Skills Apple Mac OS, Customer Service, Mac OS Support, Microsoft Excel, Microsoft Outlook, Microsoft Window OS Installation, Microsoft Windows, ServiceNow Platform, Technical Support, Troubleshooting

What you’ll do

The Tech Connect Analyst Co-op will support in-office technical operations, including hardware troubleshooting, device onboarding, and service queue management. They will also contribute to operational tasks such as asset tracking, mailbox coordination, and general administrative support to ensure smooth service delivery.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies in information technology, computer science, or a related field. Proficiency in Microsoft Office, Windows/Mac operating systems, and basic technical troubleshooting is required.

Benefits

• Competitive compensation • Banking benefit • Wellbeing support • Employee and family assistance programs • MomentMakers recognition program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Asset Management · Preferred
• Microsoft Excel · Preferred
• Troubleshooting · Preferred
• Critical Thinking · Preferred
• Technical Support · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Service coordination
• Client service
• Troubleshooting
• Queue management
• Hardware support
• Software support
• Asset management
• Microsoft Excel
• Microsoft Outlook
• Windows OS
• Mac OS
• ServiceNow
• Critical thinking
• Teamwork
• Administrative tasks
• Management
• Operations
• Coordinating
• Troubleshooting (Problem Solving)
• Technical Support
• Curiosity
• Decision Making
• Innovation
• Artificial Intelligence
• French Language
• Accountability
• Information Technology
• Customer Service
• Computer Science
• Operating Systems
• Critical Thinking
• Collections
• Administrative Functions
• Triage
• Microsoft Windows
• Queue Management
• Technical Assistance
• Chargeback
• Laptop Troubleshooting

Job areas

• Technology
• Customer Service & Support
• Administrative
• Finance & Accounting
• Business Analyst Co-Op
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other