Lab Support Tech - Night Shift - Onsite in Ottawa

Job summary

The role involves providing first-level lab support for product verification and software design teams, including hardware maintenance and network connectivity troubleshooting. You will also manage lab equipment logistics, perform software installations, and maintain accurate records of all lab activities.

Job details

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. Reporting to the Senior Manager, Lab Engineering, this role ensures reliable overnight lab operations that enable global product verification and software design activities. The position provides onsite lab support in Ottawa aligned to India business hours, supporting collaboration with offshore teams. This work is critical to maintaining the stability, availability, and effectiveness of Ciena’s R&D lab environments. How you will make an impact: Deliver first-level lab assistance to offshore Product Verification and Software Design teams during India business hours Resolve lab support requests involving infrastructure, network connectivity, computing, and test equipment Reconfigure Ciena optical systems using provided technical documentation and system drawings Install and validate software loads on Ciena equipment used for development and testing Diagnose and repair failed circuit packs and basic hardware issues Maintain accurate records of lab support activities, configurations, and issue resolution Manage lab equipment logistics including installation, relocation, maintenance, and inventory tracking The must haves: Education: Minimum College Diploma as a Technician Experience: 3+ years of experience in R&D lab management and support organizations Extensive knowledge of R&D lab environments Strong working knowledge of Ciena Optical Products Working knowledge of corporate tools such as JIRA and GEMS Ability to work an assigned shift during the core India hours (10 p.m.–10 a.m. EST) and other overnight shifts as required, following the Ciena India work schedule and statutory holidays Pay Range: The hourly pay range for this position is C$24.37/hr – $35.00/hr CAD. Night-shift premium will also be added. #LI-onsite #LI-BS1 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

What you’ll do

The role involves providing first-level lab support for product verification and software design teams, including hardware maintenance and network connectivity troubleshooting. You will also manage lab equipment logistics, perform software installations, and maintain accurate records of all lab activities.

Requirements

Candidates must hold a minimum College Diploma as a Technician and possess at least 3 years of experience in R&D lab management. Proficiency with Ciena optical products and corporate tools like JIRA and GEMS is required, along with the ability to work overnight shifts.

Benefits

• Medical plan • Dental plan • Vision plan • DCPP with company matching • Employee Stock Purchase Program • Employee Assistance Program • Company-paid holidays • Paid sick leave • Vacation time

Listed skills

• Technical Documentation · Preferred
• Software Installation · Preferred
• Hardware Diagnostics · Preferred
• Inventory tracking · Preferred
• Jira · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lab management
• Network connectivity
• Optical systems
• Hardware diagnostics
• Software installation
• JIRA
• GEMS
• Inventory tracking
• Technical documentation
• Circuit pack repair
• Product verification
• Software design
• Laboratory Equipment
• Optical Systems
• Artificial Intelligence
• Management
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Sales
• Innovation
• Network Troubleshooting
• Operations
• Purchasing
• Software Design
• Technical Documentation
• Test Equipment

Job areas

• Technology
• Engineering
• Customer Service & Support
• Support Technician
• Laboratory Technician (General)
• Medical and Pathology Laboratory Technicians
• Medical and Clinical Laboratory Technicians
• Clinical Laboratory Technologists and Technicians