Manager, VIP Front of House

Job summary

The VIP Experience Manager leads and motivates a team to ensure high service standards and operational excellence in a fast-paced environment. Responsibilities include managing staffing levels, maintaining facility ambience, and overseeing daily financial reconciliations.

Job details

City: Montreal What you will do: Front of House (FOH) VIP Experience Manager Cineplex’s Front of House (FOH) VIP Experience Managers are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Experience Manager leads, supports and manages a dedicated team of employees to maintain good working relationships, perfecting service standards and day-to-day operations. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you! In this role, your responsibilities include (but are not limited to): Enforcing all policies and procedures by coaching, motivating, and training FOH employees Hiring and reviewing staffing levels for host/hostesses, servers and bartenders Maintaining ambience throughout by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area Reconciling of end of the night funds Qualifications: This role may be a perfect fit for you if: You have a minimum of 2 years of previous management experience in a bar, licensed restaurant, or similar environment You have a flexible schedule including evenings, weekends and holidays You have strong computer literacy and mathematical skills You have a college or Hospitality degree (preferred) You have safe food handling and smart serve certification (preferred) You are organized and have strong communication skills, with the ability to establish an instant rapport with Guests and employees of all demographics Additional Information: As an employee, you’ll enjoy: Tuition Assistance Employee Assistance Program Flexible Hours Discounted Food and Beverages on Shift Opportunities to grow & more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted.

What you’ll do

The VIP Experience Manager leads and motivates a team to ensure high service standards and operational excellence in a fast-paced environment. Responsibilities include managing staffing levels, maintaining facility ambience, and overseeing daily financial reconciliations.

Requirements

Candidates must have at least 2 years of management experience in a restaurant or bar setting and possess strong communication and organizational skills. A college or hospitality degree, along with safe food handling and smart serve certifications, are preferred.

Benefits

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages

Listed skills

• Customer service · Preferred
• Financial Reconciliation · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Management
• Staff Training
• Operations Management
• Customer Service
• Conflict Resolution
• Communication Skills
• Computer Literacy
• Mathematical Skills
• Food Safety
• Inventory Management
• Financial Reconciliation
• Leadership
• Communication
• Management
• Operations
• Innovation
• Restaurant Operation
• Coaching
• Energetic
• Mathematics
• Employee Assistance Programs
• Service Standards
• Food Safety And Sanitation
• Food Plating And Presentation

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Front of House Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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