Supervisor - VIP Front of House (age restricted 19+)

Job summary

The supervisor leads, trains, and motivates the front-of-house team to ensure an exceptional guest experience in the VIP area. Responsibilities include managing staffing levels, maintaining venue ambience, reconciling funds, and proactively resolving guest concerns.

Job details

What you will do: Cineplex’s Front of House (FOH) VIP Supervisors are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Supervisor leads, trains, coaches, and motivates a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you! In this role, your responsibilities include (but are not limited to): Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity Maintaining and engaging a memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, and maintaining an immaculate dining area Reconciling end of the night funds Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction Qualifications: This role may be a perfect fit for you if: You have a minimum of 2 years of previous experience in a bar, licensed restaurant, or similar environment is a requirement. You have a flexible schedule including evenings, weekends and holidays You have a college or Hospitality degree (preferred) You have safe food handling and smart serve certification (preferred) You have strong communication skills and can establish an instant rapport with Guests and employees of all demographics You are organized, have strong computer literacy skills and can assess various stock to determine order amounts for the building You are a proactive problem solver who will actively seek to prevent guest concerns from occurring versus solving them afterwards Additional Information: As an employee, you’ll enjoy: Free Movies Tuition Assistance Employee Assistance Program Flexible Hours Discounted Food and Beverages on Shift Opportunities to Grow & more! Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected]. While we appreciate all interest, only those candidates selected for an interview will be contacted. Wage ($): 20.25CAD

What you’ll do

The supervisor leads, trains, and motivates the front-of-house team to ensure an exceptional guest experience in the VIP area. Responsibilities include managing staffing levels, maintaining venue ambience, reconciling funds, and proactively resolving guest concerns.

Requirements

Candidates must have at least 2 years of experience in a bar or licensed restaurant environment. A college or hospitality degree and relevant food handling certifications are preferred.

Benefits

• Free Movies • Tuition Assistance • Employee Assistance Program • Flexible Hours • Discounted Food and Beverages

Listed skills

• Problem solving · Preferred
• Leadership · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff Training
• Coaching
• Conflict Resolution
• Critical Thinking
• Guest Satisfaction
• Inventory Management
• Communication
• Computer Literacy
• Problem Solving
• Cash Reconciliation
• Hospitality Management
• Food Plating And Presentation
• Energetic
• Employee Assistance Programs
• Food Safety And Sanitation
• Innovation
• Restaurant Operation
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Front of House Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers