Coordinator, Community Programs 1

Job summary

The Coordinator ensures the delivery of quality recreation programs and excellent customer service to meet community needs. Key duties include supervising staff, managing budgets, and developing strategies for program growth and customer retention.

Job details

Job Opening Number: 107257 Job Requisition Number: 498 Number of Positions: 1 Job Type: Management and Administration Job Code: Supervisor 5, 35 Department: COMMUNITY SERVICES Division: Recreation Hiring Salary Range: $90,670 - $102,004 per annum Job Grade: 5 Job Status and Duration: Full Time (FT), Regular (R) Hours of Work: 35 Hour work week Location: Paul Palleschi Posting Date: September 3, 2026 Closing Date: September 17, 2026 Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address. External and internal applicants are now being considered. Area Of Responsibility Reporting to the Recreation Supervisor, the Coordinator Community Programs ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community. Business Distinctions Aquatics/Skating Active Living – may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care Seniors Arts Golf, Curling, Tennis Ski, Xtreme, Special Events Generalist Special Needs Community Development & Programs Supervision, Leadership and Staff Development Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs Form action plan to ensure program quality assurance Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines Evaluate training needs, and manage execution of staff trainings, orientations and meetings Ensure current self-knowledge of technical skills for staff development, Administration Review documentation of incident/accidents reports and manage follow-up accordingly, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services. Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc. Manage and review daily, weekly and sessional statistics and checklists Manage membership extensions, suspensions and payroll verification Adherence to all mandated deadlines Participation in facility team’s quality assurance program Coordinate payments/documentation for all invoices in accordance to corporate standards Customer Service and Community Development Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes Liaise with community leaders, groups, sponsors and external groups Ongoing assessment of community needs Manage community events (including analyzing follow-up reports and debriefing) Develop strategies to increase customer recruitment and retention Program Development Report on trends and areas of growth including future opportunities Manage quality programming through ongoing program visits Manage program development and brochure development processes Form and implement action plans to meet targets and potential growth Assist Recreation Supervisor with marketing and business plan Manage internal marketing of programs within community centre Budget Build revenue strategies to increase financial stability Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals Education SELECTION CRITERIA: Post-secondary degree or diploma preferably in related field (i.e. Gerontology, Recreation & Leisure, Kinesiology, Physical Education) Experience Minimum 3 years experience in recreation programming and/or facility management. One year supervisory/team lead experience working with staff and volunteers Other Mandatory Certificates Able to work variable, scheduled hours including evenings and weekends Current Standard First Aid/CPR-C Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle Other Skills And Assets Excellent public relations skills and ability to effectively deal with the public Knowledge of provincial and other legislative regulations pertinent to program discipline Exposure to budgeting and financial management Proficiency in MS Office Aquatics: Aquatic Supervisor Training or Aquatic Management Training AND Aquatic Safety Inspectors Above considered to be an asset for non-aquatic managers Fitness: Strongly recommended current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation Golf: PGA of Canada Class A member and Diploma in Professional Golf Management or equivalent Additional Information Interview: Our recruitment process may be completed with video conference technology. Various tests and/or exams may be administered as part of the selection criteria. As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. If this opportunity matches your interest and experience, please apply online by clicking the apply now button by September 17, 2026 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted. As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use. The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition. If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

What you’ll do

The Coordinator ensures the delivery of quality recreation programs and excellent customer service to meet community needs. Key duties include supervising staff, managing budgets, and developing strategies for program growth and customer retention.

Requirements

Requires a post-secondary degree or diploma in a related field and at least 3 years of experience in recreation programming or facility management. Candidates must have one year of supervisory experience, a valid Class G driver's license, and current First Aid/CPR-C certification.

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Quality assurance · Preferred
• Financial Reporting · Preferred
• MS-Office · Preferred
• Community development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Development
• Staff Supervision
• Budget Management
• Customer Service
• Community Development
• Public Relations
• Financial Reporting
• Strategic Planning
• Recruitment
• Training and Development
• Quality Assurance
• MS Office

Job areas

• Sports & Recreation
• Government & Public Sector
• Management & Leadership
• Social Services
• Administrative