Finance & Customer Service Clerk, Rideaucrest Home

The Details Job Title Finance & Customer Service Clerk, Rideaucrest Home Job Number J0826-0026 Job Code 09B305 Job Category Accounting/Finance/Cashiering Bargaining Unit CUPE Job Type Full Time Employment Type Replacement Number Of Positions 1 Hours Of Work 35 hrs/wk Salary $28.17 - $34.59/Hour Date Posted August 10, 2026 Closing Date August 24, 2026 Are you interested in this job? The Role Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior customer service by responding to inquiries and investigating discrepancies. Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system. The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston. Meet your department... Rideaucrest Home provides high-quality, compassionate long-term care for Kingston residents. Our team works together to create a safe, supportive environment where residents feel valued and cared for every day. We manage billing, payroll, and the administrative tasks that keep Rideaucrest Home running smoothly. Our team ensures accuracy, compliance, and excellent service for residents and families. What You'll Do... As Finance & Customer Service Clerk at Rideaucrest you will be responsible for accounting processes and providing customer service including but not limited to: Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments Process a variety of customer payments received in person, by mail, or over the phone. Process accounts payable, accounts receivable, cheque requisitions and record cash receipts Prepare and reconcile weekly bank deposits Manage and reconcile resident trust accounts Review and process entries in electronic resident database Prepare and process admission and annual resident rate reductions through the Ministry of health database Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers Provide quality customer service while responding to public and internal inquiries, concerns, and investigating discrepancies Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity Perform month end and year end working papers, reconciliation, and adjustments Perform administrative functions, manage records and office systems including filing, storage, and purging Other duties as assigned To qualify, you'll need... Minimum 1-year diploma in office administration or equivalent 2 Years Experience Including One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment One (1) year recent and relevant experience in providing customer service Work Experience In a Health Care Setting Strongly Preferred Working knowledge of Financial Management System and PointClickCare software will be considered an asset. Strong organizational and customer service/administrative skills Ability to perform in a fast paced and demanding work environment Demonstrated ability to interact with seniors in a caring and respectful manner Ability to maintain confidentiality Typing at 40 wpm (tested) Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested) Strong attention to detail with good mathematical skills and a high degree of accuracy Proven interpersonal skills and a team player A confident self-starter who can take initiative and meet deadlines Must obtain and maintain a satisfactory criminal record check, including vulnerable sector. Proof of immunity to communicable diseases Proof of recent screening for Tuberculosis (TB) Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation Why us? Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all. We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins. Why you’ll love it here… We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment. In Addition, Employees May Enjoy Access To OMERS defined pension plan Vacation entitlements Employee wellness and assistance programs and resources Ongoing training and education opportunities Flexible work arrangements Corporate perks such as discounted transit and fitness passes Learning & development resources and networks Relocation assistance and local resources To learn more about working at the City of Kingston, click here . Learn more about what makes Kingston so special on PossibleMadeHere.org . How to apply Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application. Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile. Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at [email protected] . Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff. Internal applications: https://bit.ly/city-kingston-internal External applications: https://bit.ly/city-kingston-external To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account. Our commitment The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation. Learn more about the City's reconciliation initiatives . Are you interested in this job?

The role serves as the first point of contact for collecting and processing resident and vendor payments while managing trust accounts and financial data entry. It involves reconciling bank deposits, performing month-end adjustments, and providing high-quality customer service to residents and families.

Candidates need a minimum 1-year diploma in office administration and two years of experience, including one year of high-volume financial transactions and customer service. Proficiency in Microsoft Office and a typing speed of 40 wpm are required, with experience in healthcare settings and PointClickCare software preferred.

• Extended health coverage • Travel insurance • Life insurance • Long-term disability • Omers defined pension plan • Vacation entitlements • Employee wellness and assistance programs • Ongoing training and education opportunities • Flexible work arrangements • Discounted transit and fitness passes • Learning & development resources • Relocation assistance

• Time managementPreferred
• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• Cash handlingPreferred
• Microsoft ExcelPreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Cash Handling
• Accounts Payable
• Accounts Receivable
• Bank Reconciliation
• Customer Service
• Data Entry
• Financial Reporting
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Typing
• Attention To Detail
• Interpersonal Skills
• Confidentiality
• Time Management
• Organization

• Finance & Accounting
• Customer Service & Support
• Government & Public Sector
• Healthcare
• Administrative

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

35 hours per week

Seniority

Entry level