Customer Service Clerk-C0783

File Number: 3894 Employee Group: Local 101 Service Area: Neighbourhood and Community-Wide Services Division: Community Spaces and Sport ​Job Type: Full-Time Temporary (up to 1 year) # of Openings: 1 Summary of Duties: Reports to the Supervisor, Customer Service and works in conjunction with other divisional staff. Performs duties of an administrative, customer service and clerical nature including processing and modifying registrations, bookings and memberships, and responding to inquiries. Work Performed: Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required. Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds. Logs complaints/issues into the customer service database. Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities. Produces and sends correct billing and amendments for client contracts. Receives, reviews and processes subsidy applications for recreation programs. Assists with processing and selling of items such as bus passes, garbage tags, etc. Responsible for daily individual balancing of registrations, facility bookings and admissions. Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division. Receives, records and deposits revenues received from various sources. Processes and distributes team internal and external mail. Qualifications: Six months from a Community College Office Administration Diploma or equivalent Experience: One year of related customer service experience. Specialized Training & Licenses: Skills and abilities in the following areas are necessary: Demonstrated customer service skills including cash handling. Demonstrated proficiency in data entry using various software systems. Compensation & Other Information: $43,779 - $64,094 (Level 7)This posting is for 1 permanent full-time position being filled on a temporary full-time basis for up to 1 year.Current hours of Work: Monday - Friday from 10:00 a.m. to 6:00 p.m.Work Arrangement: Onsite. Subject to change in accordance with business requirements.These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.Police Record Check: The successful candidates will be required to complete a Criminal Record Check.

The role involves providing frontline customer service, processing facility bookings, and managing recreation program registrations. Additionally, the clerk is responsible for financial balancing, handling cash, and maintaining accurate records in the customer service database.

Candidates must possess at least six months of an Office Administration Diploma or equivalent education. One year of related customer service experience and proficiency in data entry are also required.

• Customer servicePreferred
• Cash handlingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Data entry
• Administrative support
• Financial reporting
• Contract processing
• Database management
• Registration processing
• Billing
• Communication
• Cash Handling
• Office Administration
• Clerical Works
• Customer Service
• Data Entry
• Finance
• Selling Techniques
• Software Systems
• Registration
• Balancing (Ledger/Billing)

• Customer Service & Support
• Administrative
• Government & Public Sector
• Sports & Recreation
• Finance & Accounting
• Customer Service Clerk
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

40 hours per week