26-166 Victim Services Case Worker

Job summary

Provide crisis intervention, emotional support, information, referrals, and follow-up services to victims and witnesses of crime and trauma. Maintain confidential client records, support clients through police and court processes, coordinate community resources, and guide and train volunteers.

Job details

VICTIM SERVICES CASE WORKER Competition # 26-166 Status: Auxiliary (CUPE) Department: Police Services Salary: $35.32 - $41.63 per hour Closing: October 18, 2026 We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us! Position Overview The City of Maple Ridge is hiring Victim Services Caseworkers in an auxiliary capacity. In this role the successful incumbents will provide direct support services to crime and trauma victims and witnesses. The incumbent provides crisis intervention support, information, and referrals at the scene of crimes, domestic disputes and other serious incidents, as well as follow-up and court support services. Other duties may include providing information to victims on available resources and liaising with agencies to provide immediate services; making referrals to appropriate agencies for services such as counselling, financial assistance, childcare and legal advice; establishes and maintains client files documenting services provided; research available community resources; provides guidance and support to volunteers. What You'll Do Respond to police crisis call-outs involving crimes, serious accidents, domestic disputes, and other traumatic incidents. Provide immediate crisis intervention, emotional support, information, and referrals to victims and witnesses. Assist clients in contacting family members, accessing emergency services, attending hospital, and arranging transportation as needed. Provide follow-up support, resources, referrals, and assistance with service navigation and recovery. Support clients through police and court processes by providing updates, explanations, emotional support, and help completing forms such as Crime Victim Assistance applications and Victim Impact Statements. Maintain accurate, confidential client files and document services provided in accordance with program policies. Prepare and update resource materials, respond to information requests, and perform general administrative duties. Represent the program on committees, as required. Provide support, guidance, and training to volunteers. Knowledge, Skills, And Abilities Considerable knowledge of the procedures, rules and regulations related to the work. Considerable knowledge of the principles, practices and terminology used in documenting client contacts and maintaining related files. Considerable knowledge of the principles, practices and techniques of crisis intervention and follow-up support as related to the work performed. Sound knowledge of available community resources. Working knowledge of court and police procedures as they relate to the work performed. Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information and referrals, often under stressful circumstances. Ability to prepare records related to the work. Ability to establish and maintain effective working relationships with a variety of internal and external contacts. Sound knowledge of the organizational structure and functions of the detachment and of the rules, policies, procedures and regulations which govern the work. Ability to communicate effectively orally and in writing and to develop and disseminate information updates and correspondence. Ability to establish and maintain effective working relationships with a variety of internal and external contacts. Sound working knowledge of computer software applications related to the work performed. Working knowledge of court and police procedures as they relate to the work performed. Ability to work with minimal supervision. Desirable Education And Experience Completion of the 12th school grade, supplemented by courses in the field of social science including sociology, psychology, criminology or a related discipline, plus considerable related experience in a police environment, victim services program, or an equivalent combination of training and experience. Required Licences And Certificates RCMP Enhanced Reliability Security Clearance. Class 5 Driver’s License for the Province of British Columbia. Additional Information This position is based on a seven (7) hour day, thirty-five (35) hour work week between the hours of 6:00 a.m. and 12:00 a.m. and may be required to work more than five (5) consecutive shifts in a week or more than 35 hours in a week without overtime rates being paid. It is understood that appropriate overtime rates are to be paid only for all hours worked in excess of seventy (70) hours in a two (2) week period. The seven (7) hours need not be consecutive. Hours Of Work This position will be required to work varying shifts, days, evenings, weekends and may be called out to attend incidents in progress. This is an auxiliary position with no ongoing schedule of hours. EQUITY STATEMENT At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting recruitment@mapleridge.ca. What We Offer You The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you. We thank all applicants for their interest, however, only those under consideration will be contacted.

What you’ll do

Provide crisis intervention, emotional support, information, referrals, and follow-up services to victims and witnesses of crime and trauma. Maintain confidential client records, support clients through police and court processes, coordinate community resources, and guide and train volunteers.

Requirements

Requires completion of Grade 12, supplemented by social science courses, and considerable related experience in a police environment, victim services program, or equivalent training and experience. Candidates must have RCMP Enhanced Reliability Security Clearance and a British Columbia Class 5 driver's license, along with knowledge of crisis intervention, community resources, and relevant police and court procedures.

Benefits

• Municipal Pension Plan
• Employee Wellness Program
• Professional Career Growth
• Professional Development

Listed skills

• crisis intervention · Preferred
• written communication · Preferred
• Emotional support · Preferred
• client advocacy · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Emotional Support
• Victim Services
• Client Case Documentation
• Community Resource Referrals
• Police Procedures
• Court Procedures
• Client Advocacy
• Volunteer Guidance and Training
• Confidential Recordkeeping
• Written Communication
• Oral Communication
• Relationship Building
• Computer Software Applications
• Independent Work

Job areas

• Social Services
• Government & Public Sector
• Customer Service & Support
• Security & Safety
• Administrative

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