Administrative Assistant 3 - Front Desk

Job summary

Serve as the public’s first point of contact at the police facility, manage visitor access, and coordinate visitor needs with internal units and external agencies. Handle front-desk and general office duties, including calls, mail, documentation, fingerprint processing, meeting-room access, and monitoring security systems as required.

Job details

Competition Number Pf 26-019 Salary $51,126.00 - $56,149.00/Year Job Type Permanent Full Time Closing Date November 20, 2026 Share Facebook X Email LinkedIn Position Overview The Front Desk will be the single (physical) point of contact for the public visiting the Peel Plaza police facility. Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as outlined in the Standard Operating Guidelines. Key Responsibilities General reception duties including maintenance of visitor access control based upon adopted procedures. Act as first point of contact with visitors (persons not in custody), manages the access of visitors to the facility using established procedures. Liaises with various internal divisions/units to respond to visitor needs, such as criminal record check, fingerprints, interviews, etc. Distribute criminal record check letters and other documentation left with front desk by internal staff for pick-up by members of the public. As required, processing of civil fingerprints relating to criminal record checks. Liaises with external agencies (DOJ, RCMP, Parole) with respect to directing visitors using established principles. If required, monitors CTV and reports any unusual or criminal activity based upon established principles. Provide and control access to the multi-purpose room or other meeting areas in the lobby area. Control access to washrooms in lobby area. Organizes mail by division/unit for pick up. If required, monitors and responds to intercom from loading dock area. Assist property control staff with shipping/receiving as required. Answers the Saint John Police Force Administration line. Uses computer and general office equipment. Performs general office duties as required including keyboarding, photocopying, and filing. Essential Qualifications Keyboarding Skills of at least 35 WPM. Must be security cleared. A proficiency in French (Intermediate) as per the Province of New Brunswick Oral Proficiency Rating Scale. Education And Training The successful candidate must possess a community college diploma in Office Administration, a university Business Certificate 1 or an equivalent program.

What you’ll do

Serve as the public’s first point of contact at the police facility, manage visitor access, and coordinate visitor needs with internal units and external agencies. Handle front-desk and general office duties, including calls, mail, documentation, fingerprint processing, meeting-room access, and monitoring security systems as required.

Requirements

Applicants must have a community college diploma in Office Administration, a University Business Certificate 1, or an equivalent program, and must obtain security clearance. Requirements also include keyboarding at a minimum of 35 words per minute and intermediate French proficiency under New Brunswick’s oral proficiency scale.

Listed skills

• Customer service · Preferred
• interpersonal communication · Preferred
• Filing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Visitor Access Control
• Customer Service
• Interpersonal Communication
• Interdepartmental Coordination
• External Agency Liaison
• Civil Fingerprinting
• Criminal Record Check Processing
• Mail Sorting
• Telephone Handling
• Keyboarding
• Photocopying
• Filing
• Computer and Office Equipment Proficiency
• French Language Proficiency
• Security Clearance

Job areas

• Administrative
• Government & Public Sector
• Customer Service & Support
• Security & Safety

More jobs from City of Saint John