DIVISION CHIEF

Toronto, ON
On-site
Posted Oct 16, 2026
1 position

$180,762 / year

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Minimum education: Professional degree
Apply by: Oct 30, 2026
Posting language: English
Working hours: 35 hours per week

Job summary

The Division Chief provides strategic leadership for technology services, systems, and infrastructure to support Toronto Fire Services' operational needs. This role involves leading multidisciplinary teams, managing complex modernization projects, and ensuring the reliability and security of mission-critical systems.

Job details

Job ID: 67449Job Category: Emergency, Fire and Paramedics Services Division & Section: Fire Services, Fire Svcs Comm, Tech & Org Performance Work Location: TFS Headquarters, 4330 Dufferin Street, M3J 2X2 Job Type & Duration: One (1) Full-time, Permanent Salary: $180,762.40, TM5477, Wage Grade EMF6 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 15-OCT-2026 to 29-OCT-2026 Reporting to the Deputy Fire Chief, Communications, Technology, and Organizational Performance the Division Chief provides strategic leadership and oversight of technology services, systems and initiatives that support the operational and business needs of Toronto Fire Services.The position is responsible for developing and leading multidisciplinary technology teams, developing and implementing technology strategies, overseeing complex projects and modernization initiatives, and ensuring the reliability, security and continuity of mission-critical systems and services.Working collaboratively with senior leadership, City divisions, emergency service partners and external stakeholders, the Division Chief drives innovation, organizational transformation and continuous improvement while ensuring technology services remain aligned with operational priorities, corporate standards and evolving public safety needs.Major Responsibilities: Provides strategic leadership and direction for the planning, delivery, modernization and continuous improvement of technology services, systems and infrastructure supporting Toronto Fire Services. Leads, develops and transforms multidisciplinary technology teams, fostering a collaborative, accountable, high-performing and inclusive work environment. Develops and implements technology strategies, roadmaps and governance frameworks aligned with divisional priorities, operational requirements and corporate standards. Leads and oversees complex technology projects, programs and modernization initiatives, ensuring effective planning, implementation, risk management and service delivery Champions the adoption of Agile methodologies and modern service management practices to improve collaboration, organizational responsiveness and operational efficiency. Oversees mission-critical technology systems, including communications systems, operational technology, business applications, networks and related infrastructure, ensuring reliability, security and operational readiness. Provides leadership in IT service management, business continuity, disaster recovery and incident response planning to support the resilience of critical technology services. Develops, administers and monitors operating and capital budgets, ensuring effective financial management, resource allocation and expenditure controls. Oversees procurement activities, vendor relationships, contractual agreements and service performance to ensure technology solutions meet operational and organizational requirements. Builds and maintains effective relationships with senior management, City divisions, emergency service partners, vendors and other stakeholders to advance technology initiatives and resolve complex issues. Ensures technology services and initiatives comply with applicable legislation, corporate policies, cybersecurity requirements, information management standards and established governance practices. Key Qualifications: Post-secondary degree or diploma in Information Technology, Computer Science, Engineering, Business Administration or a related discipline, or an equivalent combination of education and experience. Extensive experience providing strategic leadership of technology services, including the development and implementation of enterprise technology strategies and modernization initiatives. Extensive experience leading, developing and transforming large, diverse technology teams, including the implementation of Agile methodologies and practices. Considerable experience leading complex, large-scale technology projects and programs, including project management, change management and risk mitigation. Considerable experience overseeing mission-critical technology systems and services, ensuring reliability, security, operational continuity and effective IT service management. Considerable experience developing and managing operating and capital budgets, procurement processes, vendor relationships and contractual agreements. Experience implementing ITIL/ITSM frameworks and service management best practices. Familiarity with public safety, emergency communications or other mission-critical technology environments. Professional certifications in project management, Agile methodologies or IT service management, such as PMP, Scrum Master or ITIL would be considered as asset. Knowledge of municipal government operations, public sector governance and procurement practices. Strong strategic thinking, analytical, problem-solving and decision-making skills. Excellent communication, interpersonal, negotiation and stakeholder engagement skills. Knowledge of cybersecurity, business continuity, disaster recovery and technology risk management. Ability to lead organizational change, manage competing priorities and foster a collaborative, high-performing work environment. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

What you’ll do

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant field and extensive experience in strategic technology leadership and team management. Strong expertise in project management, IT service frameworks, and budget administration within a complex or public sector environment is required.