Program Manager, Regulatory & Compliance, Quality Control & Assurance

Job summary

The Program Manager oversees regulatory compliance, quality control, and quality assurance frameworks for transit services. This role involves continuous monitoring, safety governance, and the implementation of standards to ensure a safe transit environment.

Job details

Requisition ID: 23618 Department: Transit Services Dept. Service: Safety, Regulatory, Trng & Dev Service Employment Type: 1 Full-time Permanent Work Hours: 35.00 /hours per weekAffiliation: MPE/New City MPE Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 25/09/2026JOB SUMMARY The mandate of the Safety, Compliance, Training and Development Service is to provide training and development, safety and compliance, and quality and continuous improvement of bus, para transit and light rail services. Services and programs include appropriate safety and job training for transit employees, and the compliance, development and implementation of safety standards to protect the general public. You are responsible for continuous monitoring and active involvement with the regulatory oversight, continuous improvement, and quality assurance. You oversee the Regulatory and Compliance and Quality Control and Assurance components of the branch. This role is not limited to LRT functions but is responsible for all frameworks that instill safe cultures and governance to the transit system. EDUCATION AND EXPERIENCE Completion of 3 year diploma or degree from an accredited college or university. Minimum of 5-10 years of experience including but not limited to: Regulations and regulatory compliance Audits, quality control, and quality assurance Rail Transit KNOWLEDGE Effective presentation skills Able to act strategically to balance big-picture concerns with day-to-day activities and stay informed about regulatory changes, industry practices and new developments. Able to build support by leveraging contacts, giving compelling reasons and responding effectively to positions of others. Regulatory/Political process knowledge and ability to navigate Canadian codes/standards and Federal regulations. Demonstrated ability in exercising good judgement in all elements of organizational dynamics Familiarity with basic business management principles, including industry analytics/metrics, accounting, budgeting, resource allocations, and project management Demonstrated commitment to continuous professional development Demonstrated critical thinking and analytical skills Effective interpersonal and communication skills Proficiency with basic business software applications (MS Office – Word, Excel, PowerPoint, Outlook, SAP) General knowledge of the City of Ottawa and of corporate and departmental policies and procedures Contract document preparation, the tendering process and supervision of field services Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure Financial management practices and budget processes Methods used to deal with the media in a professional manner Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures. COMPETENCIES, SKILLS AND ABILITIES Core Behaviours Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours. Review the Core Behaviours. Leadership Competencies The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. Review the Leadership Competencies. WHAT YOU NEED TO KNOW Language Requirement: English oral, reading, writing Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca. .

What you’ll do

The Program Manager oversees regulatory compliance, quality control, and quality assurance frameworks for transit services. This role involves continuous monitoring, safety governance, and the implementation of standards to ensure a safe transit environment.

Requirements

Candidates must possess a 3-year diploma or degree and 5-10 years of relevant experience in regulatory compliance, quality assurance, and rail transit. Proficiency in business management principles, analytical software, and supervisory techniques is required.

Listed skills

• Budgeting · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• interpersonal skills · Preferred
• Quality Control · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Regulatory compliance
• Quality assurance
• Quality control
• Rail transit
• Strategic planning
• Project management
• Budgeting
• Resource allocation
• Analytical skills
• Critical thinking
• Interpersonal skills
• Communication skills
• Supervisory skills
• Health and safety legislation
• Business management
• Contract management
• Employment Equity
• Regulatory Oversight
• Strategic Objectives
• Professionalism
• Supervision
• Business Management Development
• Motivational Skills
• Analytical Skills
• Microsoft Excel
• Accounting
• Auditing
• Business Software
• Communication
• Regulatory Compliance
• Compliance Training
• Continuous Improvement Process
• Continuous Monitoring
• Training And Development
• Critical Thinking
• Document Preparations
• Performance Management
• English Language
• Financial Management
• Governance
• Leadership
• Human Resource Policies
• Legislation
• Project Management
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Presentations
• Safety Standards
• Quality Assurance

Job areas

• Transportation
• Management & Leadership
• Government & Public Sector
• Security & Safety
• Regulatory Compliance Manager
• Quality Control Manager
• Management and Organization Analysts
• Quality Control Systems Managers
• Industrial Production Managers