Superintendent, Transit Special Constable Unit

Job summary

The Superintendent is responsible for planning, organizing, and supervising all operational activities for the Transit Special Constable Unit to ensure safe and reliable transit services. This role involves managing financial and human resources, developing operational procedures, and coordinating with various internal and external stakeholders on security and enforcement matters.

Job details

[https://hcm47.sapsf.com/doc/custom/CityofOttawa/__sitelogo__city-of-ottawa-logo%28003%29.jpg] Requisition ID: 23507 Department: Transit Services Dept. Service: Safety, Regulatory, Trng & Dev Service Employment Type: 1 fulltime permanent position, 2 fulltime temporary positions - Up to 1 year & up to 6 months Work Hours: 40.00 /hours per week Affiliation: MPE/New City MPE Salary Information: $92,982.24 - $117,590.72 annually (2025 rates of pay) Location: Transit Service, 1500 St.Laurent Job Category: Transit Services - OC Transpo Application Close: 22/09/2026 *Applications / resumes received will be used to staff current and on-going requirements until December 31 2026 JOB SUMMARY Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities. You are responsible for planning, organizing, coordinating and supervising all operational activities for the assigned unit, in order to achieve corporate, department and branch objectives for the delivery of Special Constable services in the City of Ottawa. You perform operational and system audits, analyze incident reports and investigate/report/act on events/issues/concerns to enhance service delivery; develop procedures and protocols, and provide input into the development of policies; recommend or implement operational changes as deemed necessary; and consult with other Transit Operations staff, including those in Conventional Services, Para Transpo & Light Rail, and also with Facilities, Corporate Security, Supply (Stores), Police/Fire/EMS staff, Councillors’ staff, businesses, schools, and the general public on security and enforcement related issues. You also provide input into section budgets, and strategic and operational plans including organizational structure and design; manage financial and human resources; and are accountable for participation in the hiring/firing layoff/recall of staff, performance management and training/development of the work unit, maintaining discipline as required, and participating on the management team at grievance proceedings. EDUCATION AND EXPERIENCE Completion of 3 year university degree in Law or Sociology, or community college diploma in Police Foundations or Law and Security. Minimum of 6 years of experience as a Police or Peace Officer, including 4 years in a supervisory capacity. CERTIFICATIONS AND LICENCES Must obtain and maintain Special Constable designation KNOWLEDGE * Corporation's guiding principles, transit operations, policies and procedures, Light Rail procedures, police operations, and transit security and security policies/procedures * Court proceedings, criminal code, municipal by-laws, and related legislation * Accident investigation techniques * Human resource practices relating to staff supervision and team building and of the terms and conditions of the relevant ATU 279 and CUPE 5500 Collective Agreements * Dispute resolution techniques * Radio communications protocol, and accident/incident investigation techniques * Computer systems and corporate/division software applications & capabilities * MS Office suite, including Word, MS Excel, MS Must possess the training, experience and knowledge to organize the work and its performance. * Must possess the training, experience and knowledge to organize the work and its performance. * Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures. * NOTE: As a job requirement, at times, the incumbent is required to provide off-hour support to Transit Operations, Transit Security and Enforcement Supervisors, Controllers and TLE/TFE Operators COMPETENCIES, SKILLS AND ABILITIES Core Behaviours Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours. Review the Core Behaviours [https://jobs-emplois.ottawa.ca/city-jobs/content/Core-behaviours/?locale=en_GB]. Leadership Competencies The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. Review the Leadership Competencies [https://jobs-emplois.ottawa.ca/city-jobs/content/Leadership-competencies/?locale=en_GB]. WHAT YOU NEED TO KNOW * Language Requirement: English oral, reading, writing * Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted. * A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated * Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. * Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca [esc-cse@ottawa.ca]. .

What you’ll do

The Superintendent is responsible for planning, organizing, and supervising all operational activities for the Transit Special Constable Unit to ensure safe and reliable transit services. This role involves managing financial and human resources, developing operational procedures, and coordinating with various internal and external stakeholders on security and enforcement matters.

Requirements

Candidates must possess a three-year university degree in Law or Sociology, or a community college diploma in Police Foundations or Law and Security. A minimum of six years of experience as a Police or Peace Officer, including four years in a supervisory capacity, is required.

Listed skills

• Budgeting · Preferred
• Policy development · Preferred
• Regulatory Compliance · Preferred
• Team building · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Law Enforcement
• Transit Operations
• Incident Investigation
• Policy Development
• Budgeting
• Human Resources Management
• Dispute Resolution
• Emergency Response
• Security Management
• Performance Management
• Radio Communications
• Accident Investigation
• Regulatory Compliance
• Team Building
• Rail Operations
• Employment Equity
• Procedure Development
• Strategic Objectives
• Court Proceedings
• Law Enforcement Operations
• Valid Driver's License
• Planning
• Microsoft Excel
• Accident Analysis
• Emergency Medical Services
• Auditing
• Management
• Customer Service
• Communication
• Communications Protocols
• Corporate Security
• Training And Development
• English Language
• Leadership
• Incident Reporting
• Microsoft Office
• Operations
• Organizational Structure
• Security Policies
• Sociology
• Coordinating
• Investigation

Job areas

• Security & Safety
• Government & Public Sector
• Management & Leadership
• Transportation
• Superintendent
• Law Enforcement Officer
• Police Officers
• Police and Sheriff's Patrol Officers