Portfolio Resource Coordinator

Job summary

The Portfolio Resource Coordinator manages staffing and scheduling for the Thunder Bay portfolio to ensure contractual requirements are met. They are responsible for maintaining payroll and billing data using TEAM software and monitoring employee certifications.

Job details

Paladin Security is Hiring a Portfolio Resource Coordinator! Paladin Security - Thunder Bay, ON Full-Time Compensation: CA$50,000-CA$55,000 per year Join Paladin Security At Paladin Security, we believe that the right people make all the difference. As a Portfolio Resource Coordinator, you'll play a vital role in ensuring our security operations run smoothly by coordinating schedules, supporting our frontline security professionals, and helping deliver exceptional service to our clients. If you're highly organized, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. What You'll Do As a Portfolio Resource Coordinator, you'll work closely with our Client Service Manager to support daily branch operations by: Coordinating schedules and staffing needs across the Thunder Bay portfolio. Filling open shifts while ensuring contractual staffing requirements are met. Communicating schedules and updates clearly with security professionals. Responding promptly to scheduling requests and employee support tickets. Maintaining accurate scheduling, payroll, and billing information using TEAM software. Monitoring employee certifications, training, and compliance requirements. Supporting the Client Service Manager and providing coverage when needed. Occasionally traveling locally to client sites as required Requirements Required Qualifications Excellent organizational and time management skills. Strong verbal and written communication abilities. Customer-focused with the ability to build positive working relationships. Comfortable using computers and learning new software systems. Ability to prioritize multiple tasks in a fast-paced environment. Flexibility to work varying hours based on operational needs. Legally authorized to work in Canada. Preferred Qualifications Experience in scheduling, dispatching, administration, or workforce coordination. Previous experience in the security industry or in a supervisory role Benefits Why Join Paladin Security? Competitive salary: CA$50,000-CA$55,000 annually Comprehensive benefits package Daily Pay program for access to earned wages Ongoing training and professional development Education allowance to support career growth Collaborative and supportive team environment Opportunities for advancement within one of Canada's leading security organizations Apply Today If you're an organized professional who enjoys coordinating people, solving scheduling challenges, and making a meaningful impact every day, we'd love to have you on our Thunder Bay team. Apply today and grow your career with Paladin Security.

What you’ll do

The Portfolio Resource Coordinator manages staffing and scheduling for the Thunder Bay portfolio to ensure contractual requirements are met. They are responsible for maintaining payroll and billing data using TEAM software and monitoring employee certifications.

Requirements

Candidates must possess strong organizational and communication skills and be legally authorized to work in Canada. Experience in scheduling, dispatching, or the security industry is preferred.

Benefits

• Comprehensive benefits package • Daily Pay program • Ongoing training and professional development • Education allowance • Collaborative and supportive team environment • Opportunities for advancement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Workforce Coordination · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Billing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Staffing Coordination
• Time Management
• Verbal Communication
• Written Communication
• Customer Service
• Problem Solving
• Payroll Administration
• Billing
• Compliance Monitoring
• Workforce Coordination
• TEAM Software

Job areas

• Security & Safety
• Administrative
• Customer Service & Support
• Management & Leadership
• Logistics