Client Care Coordinator

Classic LifeCare is a trusted, family-run home care agency with over 50 years of experience providing exceptional healthcare services. We take pride in our accreditation by Accreditation Canada. We are currently seeking a full-time Client Care Coordinator to join our Calgary team. This entry-level opportunity offers strong potential for career development within the organization. About the Role: As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections. The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You’ll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs. Schedule: Full-time, in office, Monday to Friday, 8:00 am – 4:30 pm (no option for remote work) Key Responsibilities: * Manage new client intake, including entering information and setting up care schedules in our system * Coordinate and maintain client and staff schedules * Collect feedback via phone and home visits to ensure satisfaction * Handle general administrative tasks such as phone support and data entry * Provide excellent customer service by addressing concerns and resolving issues * Assist with HR functions such as screening and interviewing candidates for Health Care Assistant and Nursing roles * Participate in the after-hours on-call rotation What We’re Looking For: * A motivated, adaptable individual with strong multitasking skills * Excellent communication and active listening abilities * Prior experience in customer service * High attention to detail and strong time management, especially under pressure * Team player with a positive attitude and strong problem-solving skills What We Offer: * Competitive pay rate * Comprehensive medical and dental coverage * Ongoing recognition and support for your contributions We are committed to hiring individuals who are genuinely passionate about Enriching Lives through Compassionate Care. We value your kindness, empathy, joy, respect, and understanding in the workplace. At Classic LifeCare, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon! Working hours are from Monday to Friday 8:00am to 4:30pm

The Client Care Coordinator manages client intake, maintains care schedules, and ensures high-quality service through effective communication with clients and staff. Additionally, the role involves administrative tasks, resolving client concerns, and assisting with HR functions such as candidate screening.

The ideal candidate is a motivated, adaptable individual with strong multitasking and communication skills. Prior experience in customer service and the ability to work effectively under pressure are required for this role.

• Medical coverage • Dental coverage • Ongoing recognition

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Multitasking
• Communication
• Active listening
• Time management
• Problem-solving
• Data entry
• Scheduling
• Administrative support
• Interviewer skills
• Attention to detail
• Care Coordination
• Empathy
• Positivity
• Administrative Functions
• Compassion
• Active Listening
• Customer Service
• Data Entry
• Home Health Care
• Problem Solving
• Nursing
• Phone Support
• Time Management
• Team Oriented
• Detail Oriented

• Healthcare
• Customer Service & Support
• Administrative
• Human Resources
• Client Care Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week