Powering the world's most ambitious hoteliers
San Diego, California
Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager — and Best Place to Work — by Hotel Tech Report for eight consecutive years.
Remote · Canada
You will lead and develop a regional team of Onboarding Project Managers and Coaches to ensure successful customer implementations and high-quality onboarding experiences. Additionally, you will personally oversee strategic accounts, manage escalations, and partner with cross-functional leadership to drive regional performance metrics.
Remote · Canada
You will lead the technical direction and architectural standards for the core data platform while owning logical and physical data modeling. Additionally, you will mentor the team and drive AI-readiness initiatives to ensure reliable, scalable data ecosystems.
Remote · Canada, United States
You will lead a team of Customer Recovery Coaches to manage high-risk accounts and execute proactive rescue operations. Additionally, you will oversee cross-functional 'Fire-Team' interventions to resolve critical customer friction and drive long-term retention.
Remote · Canada
You will lead a team of Customer Recovery Coaches to manage high-risk accounts and execute proactive retention strategies. This role involves mobilizing cross-functional teams to resolve critical customer friction and driving systemic improvements to prevent churn.
Remote · Canada
The Sales Manager is responsible for identifying and acquiring new business opportunities within the hospitality sector through proactive outreach and cold-calling. They will also deliver impactful product demonstrations and represent the Cloudbeds brand to potential clients.
Remote · East Riding of Yorkshire, England, United Kingdom
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption.
Remote · Canada, East Riding of Yorkshire, England, United Kingdom
Serve as a strategic HRBP for the Customer Success & Onboarding unit across North America and Canada. Focus on organizational effectiveness, leadership capability, and regional compliance while aligning people strategies with business needs.
Remote · Canada, East Riding of Yorkshire, England, United Kingdom
Lead and scale the mid-market onboarding function, guiding customers from contract signature to go-live and transition to Account Management. Establish standardized frameworks, metrics, and staffing plans to ensure high deployment quality and customer satisfaction.
Remote · Canada, East Riding of Yorkshire, England, United Kingdom
Serve as a strategic HRBP for the Customer Success & Onboarding unit, focusing on organizational effectiveness and leadership capability across North America and Canada. Manage complex employee relations, regional compliance, and leverage Workday for data-driven people strategies.
Remote · Canada
The Business Development Representative will identify and qualify leads while maintaining accurate account data in Salesforce. They will execute outbound prospecting campaigns and book demos for Account Executives to drive company growth.
Remote · Canada
The Sales Director will drive high-value Annual Recurring Revenue (ARR) and expand the brand by leveraging an extensive network within the mid-market and Enterprise hotel landscape, focusing on acquiring new clients. This role involves building and executing a strategy to serve independent hotels and groups, delivering on sales forecasts, and conducting exceptional virtual client presentations.
