Customer Support Coach - NORAM

Job summary

Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption.

Job details

Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption. Requires at least 1 year of hospitality experience in roles such as Front Desk or Revenue Manager and fluency in English and Spanish. Candidates should possess strong problem-solving skills and either a compatible degree or over 2 years of proven experience in the field.

What you’ll do

Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across phone, email, and chat. Advocate for customers by gathering feedback for software releases and creating training materials to improve software adoption.

Requirements

Requires at least 1 year of hospitality experience in roles such as Front Desk or Revenue Manager and fluency in English and Spanish. Candidates should possess strong problem-solving skills and either a compatible degree or over 2 years of proven experience in the field.

Benefits

• Remote first work environment
• PTO in accordance with local labor requirements
• Monthly wellness Fridays
• Fully paid parental leave
• Home office stipend
• Professional development courses in Cloudbeds University
• Manager training
• Upskilling and knowledge transfer

Listed skills

• Customer support · Preferred
• Troubleshooting · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Troubleshooting
• Hospitality Management
• English Fluency
• Spanish Fluency
• Problem Solving
• Emotional Intelligence
• Communication Skills
• Learning Agility
• Customer Relationship Management

Job areas

• Customer Service & Support
• Hospitality
• Software
• Technology

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