Field Specialist

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca. About the role: We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Field Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role What you’ll do: Delivering a uniquely special experience to each and every one of our customers. Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across the area A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint. Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers. You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. You’ll also be a team player by assisting other team members with various tasks as necessary. What we’re looking for: Education: High school diploma or equivalent Experience: 1+ years experience transporting vehicle 2+ years of customer-facing experience Comfortable driving longer distances. Have automotive experience and a passion for cars & comfortable in a fast-paced environment. License: A class 5 License (valid in Alberta) Driving Record: 3 years of clean driver’s abstract with no major infractions. Background Check: Clean criminal background check. Work Authorization: Legally authorized to work in Canada. Availability: Minimum of 40 hours per week, with overtime as needed. There is a 4 weekday plus 1 weekend date working schedule Why you’ll love it at Clutch: Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level. Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. You’ll have broad and direct ownership during a phase of rapid growth. We are dedicated to attracting and retaining top talent with top-of-market compensation packages. Above market health & dental benefits. Employment Type: New, Permanent Full-Time, Compensation & Benefits: Salary range: $24 per hour Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time) Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions. Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].

The Field Specialist is responsible for safely operating a flatbed truck to transport vehicles and delivering them directly to customers. They act as the face of the company by providing exceptional customer service, inspecting vehicles, and managing customer paperwork.

Candidates must have a high school diploma, a valid Class 5 driver's license, and a clean driving record. The role requires at least one year of vehicle transport experience and two years of customer-facing experience.

• Healthcare • Dental care • Vision care • Prescriptions • Life insurance • Dependent coverage

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Vehicle InspectionPreferred
• DocumentationPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Vehicle inspection
• Flatbed truck operation
• Transportation
• Documentation
• Problem solving
• Communication
• Attention to detail
• Time management
• Teamwork
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Good Driving Record
• Curiosity
• Dental Care
• Vehicle Inspection
• Strong Work Ethic
• Benchmarking
• Customer Service
• Clutch
• Optometry
• Flatbed Truck Operation
• Selling Techniques
• Innovation
• Medical Prescription

• Transportation
• Customer Service & Support
• Logistics
• Retail
• Field Specialist
• Immigration / Customs Inspector
• Customs and Border Inspectors
• Customs and Border Protection Officers
• Police and Sheriff's Patrol Officers

Minimum education

High school

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week