Air Export Agent

Job summary

Coordinate air export shipments from order receipt through pickup, delivery, airline booking, documentation, and invoicing while keeping clients and stakeholders informed. Ensure timely, compliant service, manage shipment files and claims, and maintain competitive costs and customer satisfaction.

Job details

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. Your Role: To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment. What You'll be Doing: Receive orders from clients and analyze their needs. Communicate with the different stakeholders in order to offer superior customer service. Suggest innovative solutions to clients. Communicate, in a timely manner, the relevant information and issues to the immediate supervisor. Open files for shipment and enter data in the operational system according to the ISO standards of the company. Organize the pick-up and delivery of freight according to booking. Negotiate rates and book airline cargo space and ensure that freight is shipped on time. Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations. Transmit notices and documentation to the client, CEVA Logistics network and /or recipient, including rates. Keep shipment files, CEVA Logistics network and agents updated. Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department) Comply with procedures established by CEVA Logistics, and within deadlines (performance indicators). Establish notice periods and follow up on claims. Issue non-conformity notices and customer complaints in accordance with ISO procedures. Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products. All other duties as requested by the immediate supervisor. What we're looking for: Collegial studies or diploma in professional studies or the academic equivalent Experience required in air freight 2 years in customer service Basic knowledge of Microsoft Office Suite Fluency in English, both written and oral Ability to communicate clearly Excellent interpersonal skills Team player Organizational and time management skills Detailed-oriented Sense of urgency Customer service At CEVA we are committed to creating a safe and healthy work environment. We offer: A Competitive Compensation PackageComprehensive Health & Dental Benefits Professional Development Opportunities Continuing Education CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

What you’ll do

Coordinate air export shipments from order receipt through pickup, delivery, airline booking, documentation, and invoicing while keeping clients and stakeholders informed. Ensure timely, compliant service, manage shipment files and claims, and maintain competitive costs and customer satisfaction.

Requirements

Requires collegial studies, a professional studies diploma, or an academic equivalent, along with air freight experience and two years of customer service experience. Candidates should have basic Microsoft Office knowledge, fluency in written and spoken English, clear communication, strong organization and time-management skills, attention to detail, and a customer-focused team approach.

Benefits

• Competitive Compensation Package
• Health Benefits
• Dental Benefits
• Professional Development Opportunities
• Continuing Education

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Air Freight
• Customer Service
• Stakeholder Communication
• Rate Negotiation
• Airline Cargo Booking
• Shipment Coordination
• Customs Compliance
• Documentation Verification
• Microsoft Office
• Interpersonal Communication
• Teamwork
• Organization
• Time Management
• Attention to Detail
• Urgency
• Cost Structures
• Customs Regulations
• Certificates Of Origin
• Workplace Inclusivity
• Good Distribution Practices (GDP)
• Supply Chain
• Dangerous Goods/Hazmat Transport
• Accounting
• Management
• Communication
• Distribution Management Systems
• English Language
• Freight Forwarding
• Imagination
• Innovation
• Interpersonal Communications
• Invoicing
• Pharmaceuticals
• ISO/IEC Standards
• System Implementation

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Air Export Agent
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers

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