Bilingual Program Administration / Customer Service Representative

Job summary

The candidate will provide administrative and operational support for programs, including data entry, tracking, and reporting. They will also handle customer inquiries and complaints via phone and email while collaborating with stakeholders to meet program goals.

Job details

CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Bilingual language requirement - English and French. Responsibilities Assist in the day-to-day administration of programs, including data entry, tracking, and reporting Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email) Manage and monitor program schedules, ensuring timely execution and delivery of all program components Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met Support the development and implementation of programs, including all administration and reporting Maintain accurate and up-to-date program files, records, and databases Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness Bilingual - written/language skills in both English and French 2+ years of experience in program administration or customer service/Office environment Related Diploma Excellent communication skills, both verbal and written Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

What you’ll do

The candidate will provide administrative and operational support for programs, including data entry, tracking, and reporting. They will also handle customer inquiries and complaints via phone and email while collaborating with stakeholders to meet program goals.

Requirements

The role requires at least 2 years of experience in program administration or customer service and a related diploma. Candidates must be bilingual in English and French and possess strong proficiency in Microsoft Office Suite.

Listed skills

• Time management · Preferred
• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Administration
• Customer Service
• Data Entry
• Reporting
• Communication
• Interpersonal Skills
• Microsoft Office Suite
• Excel
• PowerPoint
• Bilingual
• French
• English
• Time Management
• Problem Solving
• Ability To Meet Deadlines
• Bilingual (French/English)
• Microsoft Excel
• Multilingualism
• Continuous Improvement Process
• Marketing
• Interpersonal Communications
• Microsoft Office
• Microsoft PowerPoint
• Program Files
• Program Management
• Customer Inquiries

Job areas

• Administrative
• Customer Service & Support
• Marketing
• Bilingual Customer Service Representative
• Project / Program Administrative Assistant
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive