Program Support, RAAM Clinic

Job summary

The Program Support role assists an inter-disciplinary team in providing substance use and addiction services through administrative support and direct client care. Responsibilities include managing client records, monitoring substitution therapies, and performing basic health checks like blood pressure and pulse monitoring.

Job details

Program Support, RAAM Clinic Program Support II - (OPSEU) Full-Time, Contract (End Date: March 31, 2028) This posting is the result of an upcoming vacancy London, Ontario (London Zone) - Application Deadline: October 4, 2026 - The Program Support – Rapid Access to Addiction Medicine Clinic (RAAM) will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients. Consider revitalizing your career and making a difference in your community by joining our team! WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $22.50 per hour (Level 1 – Program Support II) Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement When you'll work - 70 hours biweekly; Monday – Friday 8:30am to 4:30pm Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Adhere to the core values and policies of the organization Protect and promote the welfare, dignity, and individual rights of our clients at all times Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing Employ safe work practices at all times Maintain a professional manner at all times in the performance of duties Administrative Duties Greet and direct clients to appropriate resources and / or services Provide reception both in person and via phone as required Handle correspondence, including: email, fax and mail as required Assist with client referrals Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR) Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas Monitor inventory of medical supplies and materials and order as required Other duties as assigned Client Support Duties Provide basic health and personal care for clients as required Monitor clients receiving substitution therapies Participate in the implementation of care/treatment plans as directed Take patients' blood pressure, temperature and pulse as directed Collect specimens for testing, e.g. urine drug testing Train clients in the administration of Naloxone Maintain inventory of supplies including cleaning and sterilization of equipment Follow universal precautions while performing all duties Follow security procedures at the beginning and end of clinics Perform other procedures as directed by members of the team WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC. We require the following qualifications: Graduate of a post-secondary administrative program or human services program or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript) Current, satisfactory Police Vulnerable Sector Check (PVSC) Demonstrated ability to attend work regularly We prefer the following qualifications: Current Driver’s Licence and access to a vehicle with adequate insurance to carry out job duties Training to administer Naloxone preferred Current First Aid and CPR certification CPI training Medical office administration experience preferred Capacity and comfort level dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances Experience working with individuals with mental health/addiction needs Experience with EMRs required including knowledge of medical terminology Experience in crisis resolution Previous experience in handling confidential or sensitive information Knowledge of applicable laws, regulations, and guidelines governing health care provision Working knowledge of chemical dependency, substance use and withdrawal Working knowledge of the bio-psychosocial model of care and best practices for co-occurring disorders Working knowledge of community resources Knowledge of Harm Reduction principles Knowledge of WHMIS, fire, health, and safety procedures Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address. Get your application in by – October 4, 2026 Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca _________________________________________________________________________ Legal Notifications: For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes

What you’ll do

The Program Support role assists an inter-disciplinary team in providing substance use and addiction services through administrative support and direct client care. Responsibilities include managing client records, monitoring substitution therapies, and performing basic health checks like blood pressure and pulse monitoring.

Requirements

Candidates must have a post-secondary administrative or human services diploma and a valid Police Vulnerable Sector Check. Experience with EMR systems, medical terminology, and working with individuals with mental health or addiction needs is highly preferred.

Benefits

• Healthcare of Ontario Pension Plan (HOOPP) • 9% in lieu of benefits

Listed skills

• Administrative Support · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Reception
• Electronic Medical Record (EMR)
• Motivational Interviewing
• Client referral
• Data analysis
• Medical supply inventory
• Vital signs monitoring
• Specimen collection
• Naloxone administration
• Crisis resolution
• Harm reduction
• Medical terminology
• Substance use support
• Bio-psychosocial model
• Confidentiality
• Office Administration
• Specimen Collection
• Crisis Prevention
• Inventory Monitoring
• Professionalism
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Treatment Planning
• Safety Procedures
• Administrative Functions
• Addiction Medicine
• Artificial Intelligence
• Data Analysis
• Medical Equipment
• Blood Pressure
• Mental Health
• Multilingualism
• Substance Dependence
• Community Mental Health Services
• Disabilities
• Electronic Medical Record
• Sterilization
• Human Services
• Inventory Management
• Medical Terminology
• Personal Care
• Managing Intoxication
• Statistics

Job areas

• Healthcare
• Administrative
• Social Services
• Program Support Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other