Specialist Solution Management-CA

AB
Hybrid
Posted Oct 9, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Support and maintain critical rail dispatch systems and related infrastructure, including configuring systems, deploying releases, managing database changes, troubleshooting incidents, and improving performance and availability. Coordinate changes and incident resolution with business and technology stakeholders, maintain documentation and training resources, and contribute to the development and support of a new dispatch system.

Job details

Job Summary The incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.g., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress. Main Responsibilities Critical Systems Operations and Support Maintain and support critical Train Dispatch Systems to ensure smooth train operations Setup, configure, and maintain system servers and workstations Configure, test, and install vendor system releases Prepare, test, and implement database changes Troubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutions Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec Provide first-line support for the system once in service, focusing on improving performance and availability Automate and optimize support tasks Ensure compliance with all relevant CN Technology standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL)) Maintain and Support the Office Communication Gateway (OCG) and Aserver systems, and assist with the packet switch migration to the OCG project Release, Change and Incident Management Coordinate system changes with all relevant stakeholders Lead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creation Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment Effectively and promptly inform business stakeholders of recovery activities Documentation, Training and Collaboration Interface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendors Collaborate with team members to enhance overall support and product evolution activities Create, update, and manage comprehensive documentation for internal processes, procedures, and best practices Collaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentation Develop clear and concise job aids, manuals, and instructional materials to support training and onboarding efforts Establish a central repository for easy access to documentation by team members Regularly review and update existing documents to reflect process changes Provide training and support to team members on effective use of documentation resources Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations. The role requires minimal travel (5%) within North America. Experience Support Environment Graduates with the required technical knowledge will be considered for this role Experience in a 24/7 support environment Candidates with an equivalent combination of education, training, and experience will be considered Education/Certification/Designation Bachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma, or work experience Candidates with equivalent practical experience, education, or training will be considered Competencies We Care About Each Other We Strive for Excellence We Succeed Together We Lead Responsibly Customer service High-Impact Execution Conveying the vision Planning AI Literacy and data orientation Technical Skills/Knowledge Strong understanding of release management processes and best practices Proficient in analyzing systems and processes with a focus on innovation and process improvement Knowledge of various deployment strategies Knowledge in Continuous Integration (CI) and Continuous Deployment (CD) practices Proficient in scripting using various scripting languages Knowledge of Application Programming Interfaces (APIs) Familiarity with the following tools and platforms: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka

What you’ll do

Requirements

The posting considers graduates with the required technical knowledge and candidates with equivalent education, training, or practical experience; experience in a 24/7 support environment is also noted. Relevant knowledge includes release and deployment practices, CI/CD, scripting, APIs, and tools such as ServiceNow, GCP, Kubernetes, PowerShell, Linux, CockroachDB, SQL, Anthos, and Kafka.