Administrative Assistant

Job summary

Answer customer calls and questions, receive orders, and communicate order details to drivers and service personnel. Maintain accurate sales records and branch files, handle routine administrative duties, and order and track branch supplies.

Job details

Federated Co-operatives Limited (FCL) is hiring an Administrative Assistant (Propane Clerk) on a permanent basis on our Propane Branch located in Melfort, SK. This position requires on-site work and is based in Melfort, SK. Do you excel in customer service and have an eye for detail? This position will offer the opportunity to work closely with our Propane team and customers to provide exceptional service. What you’ll do: * Answer incoming phone calls and address customer concerns and questions. * Receive customer orders and communicate to drivers and service personnel. * Perform daily, weekly and monthly administrative duties required to maintain accurate and complete sales records. * Maintain an accurate filing system of branch data and files. * Other duties as assigned. * Order and keep inventory of branch supplies. Who you’ll work with: The Team: You will work closely with Drivers and Service Technicians, and will report into the Manager, Propane Operations. This team strives to cultivate a culture of collaboration and excellent customer service. Why it matters: We fuel Western Canadian communities by offering innovative energy products and providing unmatched service to Co-op member-owners and customers. Who you are: You are looking for a career in Administration and: * Have 1-2 years' experience in a related role. * Have a High School Diploma (a combination of relevant education and experience may be considered). * Are customer focused and have a strong eye for detail. What we offer: * A wage range of $19.73 - $27.18 per hour based on qualifications. * A comprehensive benefits package, and an employer-contributed pension plan. * Encouragement to take advantage of learning opportunities to grow and develop as a Team Member. * As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs [https://www.fcl.crs]. We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via fclhr@fcl.crs. All information received will be kept confidential. If this opportunity speaks to you, we invite you to apply by October 23, 2026. We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. FCLHP As this position is considered a position of trust, you may be required to complete a criminal record background check in accordance with FCL policies. FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process. As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs [https://www.fcl.crs/].

What you’ll do

Answer customer calls and questions, receive orders, and communicate order details to drivers and service personnel. Maintain accurate sales records and branch files, handle routine administrative duties, and order and track branch supplies.

Requirements

Applicants should have 1–2 years of experience in a related role and a high school diploma, although a combination of relevant education and experience may be considered. The role also calls for a customer-focused approach and strong attention to detail.

Benefits

• Comprehensive Benefits Package
• Employer-Contributed Pension Plan
• Learning And Development Opportunities

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• telephone communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Attention To Detail
• Telephone Communication
• Customer Issue Resolution
• Order Processing
• Communication With Drivers And Service Personnel
• Sales Recordkeeping
• Filing And Records Management
• Inventory Management
• Supply Ordering
• Administrative Support
• Community Sustainability
• Sales Records
• Administrative Functions
• Cooperation
• Innovation
• Operations
• Telephone Skills
• Filing

Job areas

• Administrative
• Customer Service & Support
• Energy
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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