Produce Manager - Erickson Food Store

Job summary

The Produce Manager oversees daily department operations, including inventory control, merchandising, and ensuring high standards of product quality and freshness. They are also responsible for leading and developing team members while driving sales and maintaining compliance with safety and company policies.

Job details

Key Responsibilities: • Oversee the daily operations of the Produce Department, ensuring safe, efficient, and compliant processes. • Lead, coach, and support Produce Team Members through recruitment, training, performance management, and employee development. • Promote a positive, engaging, and customer-focused work environment. • Ensure exceptional customer service standards are consistently met and customer concerns are resolved promptly and effectively. • Manage inventory control, ordering, receiving, product rotation, claims, and shrink reduction. • Maintain high standards for product quality, freshness, merchandising, pricing, and department presentation. • Support and execute marketing programs, promotional events, and merchandising initiatives to drive sales. • Monitor department sales, margins, labour costs, expenses, and overall financial performance. • Identify opportunities to improve operational efficiency, profitability, and customer satisfaction. • Ensure compliance with food safety, WHMIS, occupational health and safety, and company policies and procedures. • Collaborate with store leadership, suppliers, and other departments to achieve operational and business objectives. • Represent Heritage Co-op's Values, Vision, Mission, and Brand while supporting community and corporate social responsibility initiatives. Education and Experience: • Grade 12 education or equivalent required; post-secondary education is considered an asset. • Previous leadership or supervisory experience in retail, grocery, produce, or customer service environments is preferred. • Strong customer service skills with a proven ability to build relationships and resolve concerns effectively. • Demonstrated ability to lead, develop, motivate, and engage Team Members. • Strong organizational, problem-solving, and decision-making skills. • Ability to work independently and collaboratively within a team environment. • Effective verbal and written communication skills. • Commitment to ongoing learning, development, and industry training. • WHMIS certification or willingness to obtain. • Forklift certification or willingness to obtain. • Retail grocery environment requiring prolonged standing, walking, bending, reaching, lifting, carrying, and repetitive movements. • May be required to lift and carry items up to 25 kg and work in refrigerated storage and produce preparation areas. Competencies: • Customer Focus: Builds strong customer relationships and delivers exceptional service that enhances customer satisfaction and loyalty. • Develops Talent: Attracts, coaches, develops, and supports Team Members to strengthen individual and department performance. • Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to connect with diverse audiences. • Drives Results: Establishes priorities, monitors performance, and achieves operational and financial objectives. • Collaborates: Builds partnerships across departments and works effectively with Team Members, leadership, and suppliers to achieve common goals. • Strategic Mindset: Anticipates future opportunities and challenges and develops solutions that support long-term business success. • Values Differences: Demonstrates respect, inclusion, and appreciation for diverse backgrounds, perspectives, and experiences. What We Offer: • A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary. • Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work. • Professional Development: We encourage our Team Members to take advantage of learning opportunities, grow and develop their careers, and foster a culture of teamwork and innovation. • Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health and fitness purchases. About Us Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here. We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation. We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

What you’ll do

The Produce Manager oversees daily department operations, including inventory control, merchandising, and ensuring high standards of product quality and freshness. They are also responsible for leading and developing team members while driving sales and maintaining compliance with safety and company policies.

Requirements

Candidates must have a Grade 12 education or equivalent, with post-secondary education considered an asset. Previous leadership or supervisory experience in a retail or grocery environment is preferred, along with strong communication and organizational skills.

Benefits

• Group Life Insurance • Short-term Disability • Long-term Disability • Extended Health Insurance • Dental Insurance • Employer-contributed Pension Plan • Team Member Purchase Rebate Program • Team Member Volunteer Incentive Program • Home Centre Preferred Pricing • Employee and Family Assistance Program • Team Member Fitness Rebate

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Forklift operation · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory Management
• Team Leadership
• Customer Service
• Merchandising
• Product Rotation
• Shrink Reduction
• Staff Training
• Performance Management
• Food Safety Compliance
• Problem Solving
• Decision Making
• Communication
• WHMIS
• Forklift Operation
• Business Success
• Operational Efficiency
• Workplace Inclusivity
• Supervision
• Business Objectives
• Forklift Certification
• Values Differences
• Corporate Social Responsibility
• Training And Development
• Economics
• Occupational Safety And Health
• Sales
• Food Safety And Sanitation
• Leadership
• Marketing
• Innovation
• Learning Development
• Operations
• Workplace Hazardous Materials Information Systems
• Product Quality (QA/QC)
• Teamwork

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Logistics
• Food Service Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers