Claims Representative I, Bodily Injury

Job summary

The Bodily Injury Claims Representative is responsible for investigating, interpreting coverage, and negotiating the settlement of bodily injury claims. They must also contribute to a client-centric service culture while managing files in defense litigation and alternative dispute resolution.

Job details

Company: CGIC Department: Bodily Injury Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. The Bodily Injury Claims Representative is responsible for investigation, negotiation, and settlement of bodily injury claims. HOW YOU WILL CREATE IMPACT: * Investigate, interpret coverage, reserve adequately, negotiate and settle bodily injury claims. * Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement. * Provide quality client service to our clients in accordance with claims service standards. * Contact claimants, lawyers, policy holders and witnesses in a timely manner in the investigation and resolution of claims. * Set up and maintain files for assigned claims. * Handle files in defense litigation and Alternative Dispute Resolution (ADR), using litigation management guidelines. * Authorize payments and reserves of up to $75,000 authority. TO JOIN OUR TEAM: * One (1) year insurance experience or two (2) years related business experience. * Working towards Chartered Insurance Professional (CIP) courses. * Well developed computer skills including Microsoft Office software, internet and email systems. * Provincial adjuster license(s) maybe required dependent on the province of work. * University/College Degree. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peers. WHAT YOU NEED TO KNOW: * You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options and paid time off to support your personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Salary information Expected Salary range : 50,280.00 to 83,800.00 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

What you’ll do

The Bodily Injury Claims Representative is responsible for investigating, interpreting coverage, and negotiating the settlement of bodily injury claims. They must also contribute to a client-centric service culture while managing files in defense litigation and alternative dispute resolution.

Requirements

Candidates must have at least one year of insurance experience or two years of related business experience and a university or college degree. Proficiency in Microsoft Office and working towards a Chartered Insurance Professional (CIP) designation are also required.

Benefits

• Training and development opportunities • Flexible work options • Paid time off • Physical and mental health programs • Paid volunteer days • Group retirement savings plans • Pension • Health and wellness benefits • Dental coverage • Disability coverage • Life coverage • Mental health support • Employee assistance program

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Negotiation
• Coverage interpretation
• Client engagement
• Litigation management
• Alternative dispute resolution
• Critical thinking
• Communication skills
• Microsoft Office
• File management
• Time management
• Teamwork
• Business Metrics
• Litigation Management
• Influencing Skills
• Alternative Dispute Resolution
• Influencing Without Authority
• Time Off Management
• Resilience
• Service Standards
• Adjuster License
• Mental Health
• Decision Making
• Lawsuits
• Customer Service
• Communication
• Computer Literacy
• Continuous Improvement Process
• Cooperation
• Training And Development
• Critical Thinking
• Employee Assistance Programs
• English Language
• Financial Services
• Settlement
• Innovation
• Investigation

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Bodily Injury Claims Representative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks