Claims Representative II, Bodily Injury

Company: CGIC Department: Bodily Injury Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions. HOW YOU WILL CREATE IMPACT: * Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex bodily injury claims. * Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims. * Coaching, training, and providing technical support to the claims team. * Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement. TO JOIN OUR TEAM: * You have three years of claims or related business experience. * You have a post-secondary degree or diploma. * You have a Chartered Insurance Professional (CIP) designation to be considered as an asset. * You have direct experience in Bodily injury to be considered as an asset. * You have or will attain provincial adjuster license(s) depending on the province of work. * Currently holds or working towards Chartered Insurance Professional (CIP) designation is an asset. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peers. WHAT YOU NEED TO KNOW: * You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options and paid time off to support your personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Salary information Expected Salary range : CAD $60,574.00 to $100,956.00 CAD The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

The Bodily Injury Claims Representative II is responsible for the investigation, negotiation, and autonomous resolution of complex bodily injury claims. They also provide technical support and coaching to the claims team while ensuring exceptional client service standards.

Candidates must have at least three years of claims or related business experience and a post-secondary degree or diploma. Possession of a Chartered Insurance Professional (CIP) designation and a provincial adjuster license are considered significant assets.

• Training and development opportunities • Flexible work options • Paid time off • Physical and mental health programs • Paid volunteer days • Group retirement savings plans • Pension • Health and wellness benefits • Dental coverage • Disability coverage • Life coverage • Mental health support • Employee assistance program

• Continuous ImprovementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• TrainingPreferred
• Decision MakingPreferred
• NegotiationPreferred
• Critical ThinkingPreferred
• CoachingPreferred
• Communication SkillsPreferred
• Conflict ResolutionPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Claims investigation
• Negotiation
• Conflict resolution
• Critical thinking
• Communication skills
• Technical support
• Client service
• Coverage interpretation
• Coaching
• Training
• Decision making
• Problem solving
• Teamwork
• Continuous improvement
• Business Metrics
• Influencing Skills
• Influencing Without Authority
• Time Off Management
• Resilience
• Adjuster License
• Mental Health
• Customer Service
• Communication
• Continuous Improvement Process
• Cooperation
• Training And Development
• Critical Thinking
• Employee Assistance Programs
• Financial Services
• Innovation
• Investigation

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Bodily Injury Claims Representative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Office presence

2 days per week