Baggage Handler

Job summary

The Baggage Handler is responsible for safely loading and unloading passenger luggage while maintaining a clean and organized terminal environment. They also provide courteous assistance to passengers and collaborate with staff to ensure efficient bus operations.

Job details

Position: Baggage Handler Full-Time Location: Kingston terminal Pay Rate: $19.20 per hour ABOUT THE ROLE We are seeking reliable, service-focused individuals to join our team as Baggage Handlers at our Kingston terminal. This role plays a critical part in delivering a seamless passenger experience by ensuring efficient luggage handling, maintaining terminal standards, and supporting day-to-day operations in a fast-paced, public-facing environment. This position offers flexibility with the opportunity to work increased hours as business demands require. KEY RESPONSIBILITIES * Safely load and unload passenger luggage onto and from motorcoaches as required * Ensure all handled baggage complies with weight limits (maximum 50 lbs) and escalate any exceptions in line with company procedures * Maintain a clean, organized, and professional terminal and baggage handling area * Provide courteous assistance to passengers, including those with accessibility needs * Support resolution of customer inquiries, including lost or delayed baggage concerns * Collaborate with dispatch, drivers, and terminal staff to ensure efficient bus departures and arrivals * Contribute to a positive, safety-first environment while working in a high-traffic public setting * Other duties as required WHAT YOU BRING * Strong communication skills with the ability to follow instructions and engage with passengers professionally * Ability to remain composed and solution-oriented in a fast-paced environment * High level of reliability, accountability, and integrity * Team-oriented mindset with a proactive and adaptable approach to work * Strong organizational and multitasking abilities * Quick learner with the ability to work independently when required * Flexible availability, including mornings, evenings, weekends, and holidays WORKING CONDITIONS & PHYSICAL REQUIREMENTS * Ability to work outdoors in all weather conditions * Frequent standing, walking, bending, lifting, and carrying * Capable of safely handling luggage up to 50 lbs in accordance with safety standards * Comfortable performing repetitive tasks in a dynamic operational environment * Requires manual dexterity and physical stamina Equal Opportunity and Accessibility Statement Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs. If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Baggage Handler is responsible for safely loading and unloading passenger luggage while maintaining a clean and organized terminal environment. They also provide courteous assistance to passengers and collaborate with staff to ensure efficient bus operations.

Requirements

Candidates must be able to perform physical tasks, including lifting up to 50 lbs and working outdoors in various weather conditions. Strong communication skills and a flexible schedule covering mornings, evenings, weekends, and holidays are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luggage handling
• Customer service
• Communication
• Multitasking
• Physical stamina
• Safety compliance
• Problem solving
• Teamwork
• Time management
• Adaptability
• Employment Equity
• Physical Stamina
• Accountability
• Solution-Oriented
• Quick Learning
• Fine Motor Skills
• Operations
• Safety Standards
• Loading And Unloading
• Team Oriented
• Customer Inquiries

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Trades
• Baggage Handler
• Bell Person / Baggage Attendant
• Messengers, Package Deliverers and Luggage Porters
• Baggage Porters and Bellhops