Front Desk Agent

Job summary

The Front Desk Agent provides superior customer service and administrative support, including guest check-in/out and handling inquiries. They are also responsible for maintaining accurate records, managing office supplies, and processing financial transactions.

Job details

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This is a full time role with availability required weekdays and weekends. Responsibilities: • Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage • Follows established procedures and policies when completing tasks • Receives, sorts and distributes incoming mail • Prepares and sends courier packages and ensures accurate billing and records • Orders office supplies and maintains inventory levels • Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries • Demonstrates a customer service attitude with internal/external contacts • Provides basic data entry and transaction handling service for the Front Office • Inputs data accurately into the appropriate database • Produces statistics and reports on the data as per standard formats • Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up • Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit • Handles cash, cheques, credit and debit card transactions in accordance with hotel policies • Other duties as required Skills/Knowledge/Experience: • Minimum 1 year experience in similar position preferred • Secondary School Diploma • Advanced communication, interpersonal, and customer service skills • Technical aptitude • Beginner level in the use of MS Office Suite • Professional appearance and attitude • Bondable • Exemplifies Coast’s core values and enjoys working in a culture of accountability • Able to work a flexible schedule which includes evenings, weekends and some nights Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

What you’ll do

The Front Desk Agent provides superior customer service and administrative support, including guest check-in/out and handling inquiries. They are also responsible for maintaining accurate records, managing office supplies, and processing financial transactions.

Requirements

Candidates must have a Secondary School Diploma and at least one year of experience in a similar position. Strong communication skills, technical aptitude, and the ability to work a flexible schedule including weekends and nights are required.

Benefits

• Competitive wages • Benefits • Employee discounts • Training and development • Career advancement opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• record keeping · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Transaction handling
• Cash handling
• Communication skills
• Interpersonal skills
• Technical aptitude
• MS Office Suite
• Inventory management
• Record keeping
• Problem solving
• Office Supply Management
• Administrative Support
• Workplace Inclusivity
• Accountability
• Administrative Functions
• Auditing
• Billing
• Customer Service
• Communication
• Front Office
• Inventory Management
• Microsoft Office
• Statistics
• Greeting Customers
• Customer Complaint Resolution
• Technical Acumen

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks