Front Office Manager

Job summary

The Front Office Manager provides leadership and direction to the front office team to ensure operational excellence and high-quality guest experiences. Responsibilities include managing daily operations, staff development, budgeting, and maintaining service standards.

Job details

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve. Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people. We're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence. You will contribute to the overall success of the hotel by managing front office operations, developing team members, and driving guest satisfaction at Coast Chilliwack Hotel by APA. What Makes This Role Exciting? Earn competitive wages and enjoy extended health and dental benefits. Lead a high-impact department that shapes the guest experience. Develop and mentor a successful team. Influence hotel performance and service excellence. Build a rewarding hospitality leadership career with Coast Hotels. What You'll Do Manage all Front Office operations and team members. Recruit, train, develop, and coach employees. Ensure exceptional guest service standards are maintained. Monitor guest satisfaction and implement improvements. Manage scheduling, labor costs, and departmental budgets. Oversee reservations, cash handling, and daily reporting. Resolve escalated guest concerns and service issues. Collaborate with hotel departments to achieve operational objectives. Ensure compliance with company policies and brand standards. Perform other duties as assigned. What You Bring Previous Front Office leadership experience. Strong leadership, coaching, and team-development skills. Excellent communication and guest service abilities. Strong business, organizational, and analytical skills. Ability to make sound decisions in a fast-paced environment. Experience with hotel systems and operational reporting. Commitment to employee engagement and guest satisfaction. Flexibility to support hotel operations as required. Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

What you’ll do

The Front Office Manager provides leadership and direction to the front office team to ensure operational excellence and high-quality guest experiences. Responsibilities include managing daily operations, staff development, budgeting, and maintaining service standards.

Requirements

Candidates must have previous front office leadership experience and strong coaching and team-development skills. Proficiency in hotel systems, operational reporting, and the ability to make sound decisions in a fast-paced environment are required.

Benefits

• Extended health benefits • Dental benefits • Hotel discounts • Training and development • Career advancement opportunities

Listed skills

• Recruitment · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Communication · Preferred
• Reporting · Preferred
• Coaching · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Guest service
• Operational management
• Staff training
• Budgeting
• Scheduling
• Conflict resolution
• Communication
• Analytical skills
• Organizational skills
• Hotel systems
• Reporting
• Coaching
• Recruitment
• Employee Coaching
• Cash Handling
• Influencing Skills
• Workplace Inclusivity
• Hotel Operations
• Influencing Without Authority
• Analytical Skills
• Customer Service
• Employee Engagement
• Front Office
• Operational Excellence
• Operational Reporting
• Operations
• Team Building
• Reservations
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Front Office Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers