Sales Manager

Job summary

The Sales Manager is responsible for driving hotel revenue by managing client relationships, executing sales campaigns, and identifying new market opportunities. They also oversee operational quality standards and ensure superior customer service is delivered across all sales functions.

Job details

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve. The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize revenues as identified in the Coast Hotels' strategic plan. Responsibilities: Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Coasts products and services; assisting with the organization and execution of sales campaigns and participating in tradeshows or other promotions related to Sales; identifying opportunities for increasing revenues and market share for the assigned markets; developing and initiating cross property sales opportunities for other Coast Hotels locations Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records Establishes and communicates clear objectives, targets, and operational quality standards for Sales Monitors the quality of work and provides feedback on the degree to which operational standards are met, i.e., yield management practices are followed by both rooms and catering to maximize revenues and meet approved sales targets Participates in site inspections, client appointments, client events as needed to broaden market share Follows up on internal/external inquiries related to the sales function within the functional area Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences Resolves issues and identifies when to escalate them Liaising with other departments as required Other duties as required Skills/Knowledge/Experience: Secondary school diploma 3 years of related Sales experience with some experience in hotel sales Advanced interpersonal and communications skills Excellent attention to detail Excellent phone manner/etiquette and communications skills with emphasis on demonstrated ability to sell the hotel services Intermediate level in use of MS Office Suite Professional appearance and attitude Ability to multi task and meet multiple deadlines Advanced communication and interpersonal skills Some experience with conflict resolution an asset Understand and speak second language is an asset Experience dealing with fast-paced customer service-oriented environments Exemplifies the Coast Core Values and enjoys working in a culture of accountability Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know. Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted NO PLACE LIKE COAST !

What you’ll do

The Sales Manager is responsible for driving hotel revenue by managing client relationships, executing sales campaigns, and identifying new market opportunities. They also oversee operational quality standards and ensure superior customer service is delivered across all sales functions.

Requirements

Candidates must have a secondary school diploma and at least 3 years of related sales experience, preferably within the hotel industry. Proficiency in MS Office and strong communication skills are required to manage client records and professional quote presentations.

Benefits

• Competitive wages • Employee discounts • Training and development • Career advancement opportunities

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• client relations · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Hotel sales
• Communication skills
• Interpersonal skills
• MS Office Suite
• Conflict resolution
• Yield management
• Administrative duties
• Client relations
• Sales campaigns
• Market share analysis
• Attention to detail
• Phone etiquette
• Site Inspection
• Workplace Inclusivity
• Accountability
• Administrative Functions
• Strategic Planning
• Customer Service
• Communication
• Conflict Resolution
• Discounts And Allowances
• Selling Techniques
• Interpersonal Communications
• Market Share
• Microsoft Office
• Multitasking
• Presentations
• Sales Management
• Yield Management
• Detail Oriented

Job areas

• Sales
• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Sales Manager
• Sales Manager (General)
• Sales and Marketing Managers
• Sales Managers