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Cogeco Connexion

Verified Job Source

Cogeco Connexion provides high-speed internet, TV, and phone services in Ontario and Quebec, prioritizing local support and customer satisfaction for over 65 years.

Montreal, Quebec

Telecommunications
1,001–5,000 people

About

Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service. #Cogecommunity

Open positions

Specialist, Commercial Retention and Base

On-site · Burlington

Handle inbound and outbound customer interactions, resolve account and billing issues, and process service changes, downgrades, and disconnections. Retain and grow the customer base through negotiation, tailored solutions, and upselling while meeting quality and performance targets.

Technicien, Installation-Service

On-site · Fatima

Install, disconnect, relocate, and repair cable and Internet services and related customer equipment, ensuring that installations and equipment function properly. Provide responsive customer service, promote and sell company services, support customer retention, report network maintenance needs, and complete related documentation and cost estimates.

Technicien, Installation-Service

On-site · Fatima

Install, disconnect, relocate, and repair cable and Internet equipment and connections at customer locations, ensuring equipment functions properly and reporting network maintenance needs. Provide responsive customer service, promote company products, support customer retention, document completed work, and assist with training and network infrastructure tasks as needed.

Associate, Hybrid Retail

On-site · Sarnia

Promote, sell, and upgrade Cogeco products and services through in-store customer interactions and outbound calls, while meeting or exceeding sales targets. Resolve customer inquiries and billing issues, retain customers, process orders and account changes, and manage equipment returns and exchanges.

Specialist, Retention - Hybrid

Hybrid · Burlington

Handle inbound and outbound customer inquiries about downgrading or disconnecting services, resolve service and billing issues, and use negotiation and sales skills to retain customers. Promote and process Cogeco products and services, meet quality and performance targets, and provide professional, customized customer support.

Specialist, Retention - Hybrid

Hybrid · Burlington

Handle inbound and outbound customer inquiries about downgrading or disconnecting services, resolve issues, and use negotiation and sales techniques to retain customers. Promote and process Cogeco products and services, resolve billing and service discrepancies, and meet customer service quality and performance targets.

Specialist, Business Operations Support

On-site · Trois-Rivières

The specialist will manage financial tracking, capital allocation, and end-to-end procurement workflows for technical initiatives. They will act as a financial liaison between Corporate Finance and Engineering/IT to ensure budget compliance and accurate financial reporting.

Product Owner, AI Factory

On-site · Montréal

The Product Owner will define and execute the product vision for the AI Factory platform, driving the industrialization of MLOps, LLMOps, and AgentOps. They will act as a strategic bridge between enterprise architecture, data science, and business stakeholders to ensure scalable, secure, and cost-effective AI delivery.

Chef de produit, AI Factory

On-site · Montréal

The Product Owner will define and execute the product vision and roadmap for the AI Factory platform, acting as a central hub for AI agentic solutions. They are responsible for industrializing MLOps, LLMOps, and AgentOps while ensuring governance, security, and cost-efficiency across the enterprise.

Spécialiste, Soutien aux opérations d'affaires

On-site · Trois-Rivières

The specialist will manage end-to-end financial tracking, capital allocation, and procurement processes for technical initiatives. They will act as a financial liaison between corporate finance and IT/Engineering teams to ensure budget compliance and accurate reporting.

Product Owner, AI Factory

On-site · Burlington

The Product Owner will define and execute the product vision for the AI Factory platform, driving the industrialization of MLOps, LLMOps, and AgentOps. They will act as a strategic bridge between enterprise architecture, engineering, and business stakeholders to ensure scalable, secure, and cost-effective AI solutions.

Supervisor, Field Operations

On-site · Windsor

The supervisor is responsible for managing field technicians, ensuring daily workloads are completed, and maintaining high standards of customer service. They also provide coaching, performance management, and ensure compliance with safety and operational policies.

Specialist, Business Operations Support

On-site · Burlington

The specialist will manage financial tracking, capital allocation, and end-to-end procurement workflows for technical initiatives. They will act as a financial liaison between Corporate Finance and Engineering/IT to ensure budget compliance and accurate expense recognition.

Specialist, Business Operations Support

On-site · Montréal

The specialist will manage financial tracking, capital allocation, and end-to-end procurement workflows for technical initiatives. They will act as a financial liaison between Corporate Finance and Engineering/IT to ensure budget compliance and accurate financial reporting.

Spécialiste, Soutien aux opérations d'affaires

On-site · Montréal

The specialist will manage end-to-end financial tracking, capital allocation, and procurement processes for technical initiatives. They act as a liaison between Finance and Engineering/IT teams to ensure budget compliance and accurate financial reporting.

Créateur·rice de contenu et Intégrateur·rice CMS

On-site · Montréal

The role involves creating, editing, and publishing engaging digital content across websites and applications using various CMS platforms. It also requires optimizing existing content for SEO and collaborating with designers and product managers to ensure brand consistency.

Recherchiste_sports

On-site

Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués. ## **Type d'horaire :** Occasionnel ## **Description d'emploi :** . ## **Emplacement :** Montréal, QC ## **Société :** Cogeco Média Acquisitions inc. Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter…