Opérateur centre de contingence

Job summary

The technician is responsible for monitoring broadcasting software and hardware, including telemetry alerts and commercial registry corrections. They must also coordinate service requests and maintain detailed reports on technical anomalies.

Job details

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Les stations radiophoniques 102,9 FM et FM93 sont présentement à la recherche d’un technicien ou d’une technicienne au centre de contingence à temps partiel. Sous la supervision du directeur des technologies, la personne retenue devra assumer les responsabilités suivantes: PRINCIPALES RESPONSABILITÉS  Correction des registres commerciaux dans le système de mise en ondes Dalet;  Surveillance des logiciels de diffusion;  Vérification des plateformes de diffusion;  Répondre aux requêtes de service;  Coordonner les requêtes de service avec les différents intervenants;  Répondre aux alertes de télémétrie Davicom (sites émetteurs et studios);  Remplir des rapports d’anomalies (technique, routage, mise en ondes);  Toutes autres tâches connexes. COMPÉTENCES ET HABILETÉS REQUISES :  Minimum de cinq années d’expérience dans un poste similaire;  Maîtrise des logiciels Dalet, Octopus, Davicom, VNC, suite Office;  Expérience d’opération de mise en ondes (TOP);  Compréhension des horloges de diffusion;  Facilité à résoudre des problèmes;  Capacité à travailler dans un environnement sous pression et capacité d'obtenir des résultats tout en gérant plusieurs projets simultanément;  La personne doit être apte à travailler sur un horaire variable (soir, nuit et fin de semaine). Location : Québec, QC Company : Cogeco Media Inc At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

What you’ll do

The technician is responsible for monitoring broadcasting software and hardware, including telemetry alerts and commercial registry corrections. They must also coordinate service requests and maintain detailed reports on technical anomalies.

Requirements

Candidates must have at least five years of experience in a similar role and proficiency with specific broadcasting software like Dalet and Davicom. The position requires the ability to work under pressure and maintain a flexible schedule including evenings, nights, and weekends.

Benefits

• Professional development
• Personal safety
• Health and well-being support

Listed skills

• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dalet
• Octopus
• Davicom
• VNC
• Microsoft Office
• Broadcasting operations
• Technical troubleshooting
• Telemetry monitoring
• Incident reporting
• Service coordination
• Broadcast clock management
• Agile Methodology
• Broadcast Engineering
• Broadcasting
• Management
• Incident Management
• Incident Reporting
• Operations
• Troubleshooting (Problem Solving)
• Virtual Network Computing
• Scheduling
• Coordinating

Job areas

• Creative & Media
• Technology
• Engineering
• Unclassified
• Broadcast Technician
• Broadcasting and Audio-visual Technicians
• Broadcast Technicians

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