Duty Manager (Casual)

Job summary

The Duty Manager oversees residence operations in the absence of senior management, ensuring high-quality service and staff supervision. They are responsible for resident support, emergency response, and maintaining the facility's daily operational standards.

Job details

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! The Duty Manager will nurture our Cogir spirit and direct residence operations in the Executive Directors or Managers absence and in accordance with company policies and procedures. Essential Qualifications: Strong leadership skills and strong training and delegation skills A genuine caring for people Must be pleasant, friendly and courteous at all times Excellent communications and organizational skills Loyalty and commitment to excellence Will provide hands on supervision of staff during shift, will discipline employees as required. Will have the authority to "suspend" employees pending investigation by the General Manager and Assistant Manager. In these circumstances a written report will be required. Primary Responsibilities: Resident Services Oversee the operation in the absence of the General Manager and Assistant Manager Supervise the staff on duty and ensure that quality service and the needs of residents are being met Answer and respond immediately to emergency response system Assist with pouring coffee and tea, cleaning/setting tables in the dining room Ensure that dining room is cleaned after each meal service and reset Maintain good relationships with residents and their families Conduct tours of residence with prospective residents General Assist in developing and maintaining a schedule for the staff that sufficiently meets the needs of residents and ensures proper staffing Review daily communication book and add pertinent information Communicate residents needs with applicable staff at change of shift or as needed Lead by example, encourage teamwork, promote our "We Treat You like Family" philosophy, and provide assistance to staff Provide an open-door policy to on duty staff, addressing any concerns or grievances they may have Assist in the training of all employees in accordance with company policies and training programs Check for birthdays and ask kitchen to get cake ready Water plants when needed Check for meal reservations and residents out Report any staff injuries to General Manager/Assistant Manager so they can report to WCB Photocopying/faxing Set up for birthday parties/parties Write up receipts for rent roll (about 24 of the month) Check to make sure there are enough aprons/table cloths, napkins etc. Keep office and coffee bars tidy Emergency pendant must be worn if working alone Run activities if activity co-coordinator is away Any other duties/responsibilities as assigned by supervisor Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

What you’ll do

The Duty Manager oversees residence operations in the absence of senior management, ensuring high-quality service and staff supervision. They are responsible for resident support, emergency response, and maintaining the facility's daily operational standards.

Requirements

Candidates must possess strong leadership, communication, and organizational skills with a genuine passion for working with seniors. The role requires the ability to train and delegate effectively while maintaining a friendly and professional demeanor at all times.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Training · Preferred
• Leadership · Preferred
• Communication · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff supervision
• Communication
• Organizational skills
• Training
• Delegation
• Customer service
• Conflict resolution
• Emergency response
• Scheduling
• Teamwork

Job areas

• Management & Leadership
• Healthcare
• Customer Service & Support
• Social Services
• Administrative