Office Manager

Job summary

The Office Manager oversees daily administrative and accounting operations, including payroll, scheduling, and accounts payable/receivable. They also lead the reception team and ensure high-quality customer service for residents while maintaining regulatory compliance.

Job details

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! Cogir Real Estate proudly manages the Regency Retirement Resorts in British Columbia. We are thrilled to introduce you to Sandalwood, located in beautiful Kelowna! This community setting provides a welcoming, dynamic environment that makes it an exciting place to work, live, and thrive. Be a part of this incredible opportunity to grow with us and contribute to creating a top-tier experience. Join Our Team as an Office Manager! Location: Regency Retirement Resorts have 9 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at Sandalwood Job Description: Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level? As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence. In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date. You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing. In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents. This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards. As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team’s contribution pivotal to the overall sales experience. The Office Manager will have a schedule of Wednesday to Sunday, with the possibility of changing to Monday to Friday based on operational needs 8:00 AM - 4:00 PM Top Perks and Benefits: Competitive Benefits Package. A supportive and collaborative work environment. Complimentary meal provided during shifts. Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America). The chance to make a meaningful difference in the lives of seniors. Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for. Education and Experience: Minimum of two (2) years of administrative experience in an office setting Proficiency in Microsoft Office Suite (Word, Excel) Familiarity with Workday, Kronos, and Yardi operating systems is advantageous HR knowledge (recruitment, employee onboarding, payroll) is considered an asset Supply management and inventory control knowledge is considered an asset Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one. Skills for Success: Customer service Organization and time management Attention to detail Communication Problem-solving, conflict resolution Computer proficiency (Microsoft Office, email, and office software) Financial management (budgeting, expense tracking) Decision-making Event planning and coordination Salary: $50,000-$55,000 Annually based on prior work experience Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.

What you’ll do

The Office Manager oversees daily administrative and accounting operations, including payroll, scheduling, and accounts payable/receivable. They also lead the reception team and ensure high-quality customer service for residents while maintaining regulatory compliance.

Requirements

Candidates must have at least two years of administrative experience and proficiency in Microsoft Office. Familiarity with HR processes and specific operating systems like Yardi or Kronos is considered an asset.

Benefits

• Competitive benefits package
• Supportive and collaborative work environment
• Complimentary meal provided during shifts
• Professional growth opportunities

Listed skills

• Customer service · Preferred
• Accounting · Preferred
• Payroll · Preferred
• scheduling · Preferred
• Team Leadership · Preferred
• Regulatory Compliance · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• Microsoft Office Suite · Preferred
• Budgeting · Preferred
• Inventory Control · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative skills
• Accounting
• Payroll
• Benefits administration
• Scheduling
• Records management
• Team leadership
• Regulatory compliance
• Conflict resolution
• Time management
• Microsoft Office Suite
• Financial management
• Budgeting
• Expense tracking
• Inventory control
• Ability To Meet Deadlines
• Supply Management
• Willingness To Learn
• UKG (Ultimate Kronos Group)
• Yardi (Property Management Software)
• Administrative Functions
• Accounts Payable
• Accounts Receivable
• Assisted Living
• Management
• Decision Making
• Customer Service
• Communication
• Regulatory Compliance
• Conflict Resolution
• Event Planning
• Creativity
• Operating Systems
• Sales
• Financial Management
• Inventory Control
• Problem Solving
• Microsoft Office
• Office Management
• Employee Onboarding
• Real Estate
• Senior Living
• Time Management
• Coordinating
• Detail Oriented

Job areas

• Administrative
• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Human Resources
• Office Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

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