Field Support Engineer

Job summary

Provide onsite and remote technical support for hardware, software, and connectivity issues across various office locations. Manage incident resolution, asset lifecycle, and workstation setups while maintaining accurate documentation and user communication.

Job details

About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Field Support Engineer Location: Toronto, ON End User Support Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals. Troubleshoot hardware, software, operating system, and connectivity issues. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite. Assist users with VPN, Wi-Fi, MFA, and access-related issues. Incident & Service Request Management Respond to incidents and service requests within agreed SLA timelines. Perform ticket triage, diagnosis, troubleshooting, and resolution. Escalate unresolved issues to specialized support teams with complete troubleshooting details. Maintain accurate ticket documentation and user communication throughout the ticket lifecycle. Field Services & Deskside Support Provide onsite support for office locations requiring physical intervention. Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits. Support workstation setups, office relocations, conference room equipment, and site-specific IT activities. Act as a customer-facing point of contact for onsite technical issues. Endpoint Lifecycle Management Perform device imaging, deployment, refresh, and decommissioning. Install, configure, and upgrade operating systems and applications. Maintain asset inventory and CMDB accuracy. Support laptop provisioning and deployment activities. Compensation: We are offering between $75,000 – $90,000. Applications will be accepted until Oct 2, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

What you’ll do

Provide onsite and remote technical support for hardware, software, and connectivity issues across various office locations. Manage incident resolution, asset lifecycle, and workstation setups while maintaining accurate documentation and user communication.

Requirements

The candidate must be legally authorized to work in Canada without sponsorship. The role requires proficiency in Microsoft 365 applications and experience with hardware and software troubleshooting in a professional environment.

Listed skills

• Incident Management · Preferred
• Asset Management · Preferred
• Microsoft 365 · Preferred
• Teams · Preferred
• VPN · Preferred
• OneDrive · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Desktop Support
• Hardware Troubleshooting
• Software Troubleshooting
• Microsoft 365
• Outlook
• Teams
• OneDrive
• VPN
• Wi-Fi
• MFA
• Incident Management
• Ticket Triage
• Asset Management
• Device Imaging
• Endpoint Lifecycle Management
• CMDB

Job areas

• Technology
• Customer Service & Support
• Consulting