MuleSoft Integration Business Analyst

Job summary

The role involves conducting requirement-elicitation workshops to translate business needs into functional and technical requirements for MuleSoft and Salesforce integrations. The analyst will also manage the Agile backlog, coordinate testing activities, and ensure traceability throughout the project lifecycle.

Job details

Please note, this role cannot offer visa transfer or sponsorship now or in the future Location: Hybrid in Toronto, ON Key Responsibilities Conduct requirement-elicitation workshops with line-of-business leaders, product owners, subject-matter experts, and process managers to identify and document current and future-state business processes. Analyze business needs and translate them into clear functional and technical requirements for MuleSoft, Salesforce, banking and financial-services applications, and enterprise integrations. Collaborate with development, architecture, and testing teams to convert approved requirements into actionable user stories, acceptance criteria, use cases, and solution specifications. Create and maintain Jira cards or user stories, manage the backlog, support sprint planning and refinement, and ensure traceability throughout the Agile delivery lifecycle. Develop use cases and facilitate team-based resolution of functional issues across Salesforce, nCino, managed packages, MuleSoft APIs, and integrated applications. Define user-experience and integration scenarios using process maps, data mappings, and API flow diagrams that clearly describe end-to-end functional behaviour. Plan, coordinate, and actively participate in system integration testing, regression testing, and user acceptance testing for Salesforce environments and associated integrations; track defects through closure. Administer and collaborate on reports and dashboards for business sales and nCino teams, validate data accuracy, and support stakeholder reviews, demonstrations, and release readiness. Required Skills Strong expertise in MuleSoft Anypoint Platform, including integration development, API‑led connectivity, and application network design. Hands‑on experience with MuleSoft platform administration, performance tuning, and security best practices. Proven ability to design and architect scalable integration solutions using modern design patterns and architectural principles. Deep understanding of integration needs within industrial manufacturing or similar complex enterprise environments. Strong skills in requirements gathering, solution structuring, and estimation/resource planning for integration projects. Demonstrated leadership capabilities, including team management, cross‑functional collaboration, and driving execution excellence. Excellent communication and stakeholder‑management skills, with the ability to translate business needs into technical solutions. Relevant MuleSoft certifications, such as MuleSoft Certified Integration Architect and MuleSoft Certified Platform Architect. Salary And Other Compensation Applications will be accepted until 10/16/2026. The annual salary for this position is between $ 100,000– $ 130,000 CAD depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What you’ll do

The role involves conducting requirement-elicitation workshops to translate business needs into functional and technical requirements for MuleSoft and Salesforce integrations. The analyst will also manage the Agile backlog, coordinate testing activities, and ensure traceability throughout the project lifecycle.

Requirements

Candidates must possess strong expertise in MuleSoft Anypoint Platform, API-led connectivity, and modern architectural principles. Relevant MuleSoft certifications such as MuleSoft Certified Integration Architect or Platform Architect are required.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Paid holidays • Paid time off • 401(k) plan • Long-term disability • Short-term disability • Paid parental leave • Employee stock purchase plan

Listed skills

• Jira · Preferred
• Business analysis · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• MuleSoft Anypoint Platform
• Salesforce
• nCino
• API-led connectivity
• Business analysis
• Requirement elicitation
• Agile delivery
• Jira
• System integration testing
• User acceptance testing
• Data mapping
• API flow diagrams
• Stakeholder management
• Performance tuning
• Solution architecture

Job areas

• Technology
• Consulting
• Software
• Finance & Accounting
• Management & Leadership