Bilingual - Client Services / Member Relationship Rep

Job summary

Manage and strengthen relationships with assigned members through regular outreach and program engagement. Drive business growth by promoting supplier partner initiatives and maintaining detailed interaction records in CRM systems.

Job details

TITLE: "Member Relations Representative" (Rooted in Account Management/Business Dev) Location: In-Office Newmarket, ON Hours: M-F 8:30am -4:30pm Base Salary + Bonus OMERS Benefits 3 weeks vacation 6% RRSP Contribution Personal Office MUST BE: Bilingual in English & French Overview The Member Relations Representative is responsible for managing and strengthening relationships with assigned Members, supporting their engagement with company programs, and driving business growth through strategic communication, recommendations for moving business to our Supplier Partners and ongoing support. This role combines client relationship management, program coordination, and administrative tracking to ensure Members maximize available opportunities. Summary This role is ideal for someone who enjoys working with people, managing ongoing client relationships, and contributing to business growth through communication, organization, and proactive support. Key Responsibilities Member Engagement & Relationship Management Conduct regular (monthly) outreach to assigned Members via phone and email Build and maintain strong, professional relationships with Members Identify opportunities to increase Member participation with Supplier Partners Provide guidance and support to help Members achieve business objectives Address and resolve Member questions, concerns, and challenges in a timely manner Program Promotion & Business Development Educate Members on new and existing programs, promotions, and incentives Encourage participation in Supplier Partner initiatives to drive revenue growth Monitor Member progress and follow up on commitments and opportunities Identify gaps in performance and recommend alternative strategies Account Monitoring & Reporting Maintain accurate and detailed records of all Member interactions in CRM systems & Excel spreadsheets Track outreach eKorts, engagement levels, and program participation Document Member feedback and share insights with internal teams Prepare reports and updates for management as required Collaboration & Internal Communication Work closely with internal teams to resolve Member issues and improve service deliver Communicate Member feedback to support continuous improvement of programs and partnerships Assist in aligning Member activities with company and Supplier Partner objectives Events & Special Initiatives Support planning and execution of company events and trade shows Engage with Members before, during, and after events to encourage participation, and gather feedback Conduct in-person Member meetings and follow up on outcomes, thus will be required to attend our annual show in either the US or Canada Administrative Duties Ensure timely follow-up on all Member interactions and action items Maintain organized documentation and reporting systems Complete additional tasks and projects as assigned Qualifications College or University degree preferred Strong written and verbal communication skills Excellent time management and organizational abilities Ability to manage multiple priorities and work independently High attention to detail and accuracy Intermediate to advanced proficiency in Microsoft Excel Working knowledge of OKice 365 and CRM/database systems Key Competencies: Relationship building and client service Problem-solving and critical thinking Initiative and accountability Adaptability and multitasking Data tracking and organization Interviewing Immediately EMAIL RESUME: colinpricerecruitmentservices@gmail.com

What you’ll do

Manage and strengthen relationships with assigned members through regular outreach and program engagement. Drive business growth by promoting supplier partner initiatives and maintaining detailed interaction records in CRM systems.

Requirements

Candidates must be bilingual in English and French and possess strong communication and organizational skills. A college or university degree is preferred, along with proficiency in Microsoft Excel and CRM systems.

Benefits

• OMERS Benefits • 3 weeks vacation • 6% RRSP Contribution • Personal Office

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Client Relationship Management
• Account Management
• Business Development
• Customer Service
• Microsoft Excel
• CRM
• Office 365
• Data Tracking
• Communication
• Time Management
• Problem Solving
• Reporting
• Event Support

Job areas

• Customer Service & Support
• Sales
• Administrative