KYC Analyst

Job summary

Contact existing clients, primarily by phone, to complete KYC forms and verify corporate existence and client identification. Assess risk, maintain accurate compliance records, and escalate errors to the US team for review.

Job details

Title: KYC Compliance Analyst (Know Your Client) Duration: 3 months + possibility of extension Location: Montreal & Etobicoke Pay Rate: $24 - 25 What the client is expecting: Complete approximately 15 client/ cases per week Day to Day: Interacting with existing clients to complete KYC forms Proof of existence of corporation, ensuring that clients are compliant with regulatory systems such as AML. This is done by checking client identification, risk assessment and maintenance of accurate records. If there are any errors, they will escalate to the US team, which will scan and identify if they are good to proceed The majority of this communication is done over the phone (focus on outbound calls; inbound calls are very low), there might be a few emails. Must Haves: Fully bilingual (French & English) 0-1 years of experience in a client facing/ customer service environment Go-getter mentality Strong communication Plusses: Previous financial services industry experience KYC/ AML experience We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments. Thanks,

What you’ll do

Contact existing clients, primarily by phone, to complete KYC forms and verify corporate existence and client identification. Assess risk, maintain accurate compliance records, and escalate errors to the US team for review.

Requirements

Must be fully bilingual in French and English, have 0–1 years of client-facing or customer service experience, and demonstrate strong communication and a proactive attitude. Financial services and KYC/AML experience are advantages but not required.

Listed skills

• French · Preferred
• Customer service · Preferred
• Regulatory Compliance · Preferred
• Attention to detail · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French
• English
• Client Communication
• Customer Service
• Outbound Calling
• KYC Compliance
• AML Compliance
• Client Identification
• Risk Assessment
• Recordkeeping
• Attention To Detail
• Regulatory Compliance

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

More jobs from Collabera