Payment Processing / Operations Specialist

Job summary

The specialist is responsible for processing daily incoming cheques and wire transfers using systems like ServiceLink and RBC Express. They must maintain work volumes to meet SLAs and handle increased workloads during RRSP season.

Job details

The expected base salary range for this position is $18 – $19 per hour, depending on experience, skills, and internal equity. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments. We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing. Job Description Daily Responsibilities Processing of daily tasks – incoming cheques, incoming and outgoing wire using systems such as ServiceLink, Client Source, RBC Express wire and BTS. Assist where required to help maintain balance in work volumes and must be able to meet SLA’s. Be prepared to put in some overtime when required as volumes fluctuate throughout the months and during RRSP season. Program / Technology / Software Knowledge Expert user of Microsoft Excel, Access and Word. Knowledge of Client Source, RBC Express and Broadridge platforms is considered an asset. Must-Have Skills / Experience / Qualifications Strong knowledge of wire payments. Strong organizational skills and attention to detail. Ability to manage confidential information. Ability to accurately document and record customer/client information. Ability to enter data at 7000+ keystrokes per hour. Nice-to-Have Skills / Experience Knowledge of Client Source, RBC Express and Broadridge platforms.

What you’ll do

The specialist is responsible for processing daily incoming cheques and wire transfers using systems like ServiceLink and RBC Express. They must maintain work volumes to meet SLAs and handle increased workloads during RRSP season.

Requirements

Candidates must have strong knowledge of wire payments and the ability to enter data at 7,000+ keystrokes per hour. Proficiency in Microsoft Office is required, while experience with Broadridge and Client Source is considered an asset.

Benefits

• Vacation Pay • Public Holidays • Leaves Of Absence

Listed skills

• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Wire Payments
• Microsoft Excel
• Microsoft Access
• Microsoft Word
• Data Entry
• Organizational Skills
• Attention To Detail
• Confidentiality Management
• Client Source
• RBC Express
• Broadridge Platforms
• ServiceLink
• BTS

Job areas

• Finance & Accounting
• Administrative