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College IC – Collège IC

Specialist, Intake and Resolutions / Spécialiste, réception et règlement des plaintes

  • Canada
  • Remote
  • Posted Sep 23, 2026
  • 1 position

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Employment type
Full-time
Experience level
Mid-level · 2+ years
Minimum education
College diploma
Posting language
English
Working hours
40 hours per week

Job summary

The specialist reviews and analyzes cases related to licensee professional obligations and facilitates dispute resolution. They also prepare documentation for the Complaints Committee and ensure compliance with organizational policies and regulations.

Job details

The specialist reviews and analyzes cases related to licensee professional obligations and facilitates dispute resolution. They also prepare documentation for the Complaints Committee and ensure compliance with organizational policies and regulations. Candidates must hold a college diploma in business administration, law, or immigration and possess 1-3 years of relevant experience. Proficiency in administrative law concepts and the ability to work with case management systems are essential.

What you’ll do

The specialist reviews and analyzes cases related to licensee professional obligations and facilitates dispute resolution. They also prepare documentation for the Complaints Committee and ensure compliance with organizational policies and regulations.

Requirements

Candidates must hold a college diploma in business administration, law, or immigration and possess 1-3 years of relevant experience. Proficiency in administrative law concepts and the ability to work with case management systems are essential.

Benefits

  • Health benefits
  • Employee and family assistance program
  • RRSP match

Listed skills

  • case management · Preferred
  • Regulatory Compliance · Preferred
  • Stakeholder Management · Preferred
  • Time management · Preferred
  • Problem solving · Preferred
  • written communication · Preferred
  • Attention to detail · Preferred
  • Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • Case management
  • Dispute resolution
  • Risk assessment
  • Administrative law
  • Regulatory compliance
  • Legal research
  • Stakeholder management
  • Time management
  • Analytical skills
  • Problem-solving
  • Written communication
  • Verbal communication
  • Attention to detail
  • Conflict de-escalation
  • Documentation

Job areas

  • Legal
  • Government & Public Sector
  • Consulting
  • Administrative
  • Social Services

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