Fleet Service Writer

Job summary

The Fleet Service Writer coordinates and prioritizes vehicle repair and maintenance requests to ensure fleet reliability. They also manage vendor repairs, maintain equipment damage records, and communicate updates to operations teams.

Job details

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Position Summary You will coordinate and prioritize vehicle repair and maintenance requests, ensuring that they are efficiently addressed to minimize downtime. Additionally, will maintain detailed records of service requests, track maintenance schedules, and assist in managing the maintenance budget, contributing to the safe and reliable operation of our fleet within the trucking industry. Location: Mississauga Schedule: Friday to Sun 7am to 7pm What you will do First point of contact for CCS customers Maintaining an updated spreadsheet of equipment damage for the Ontario maintenance shop Schedule vendor repairs and issue purchase orders Inquiring with claims in regards to damages, following up with operations managers to have driver fill out reports. Two way communication with CCS Operations to provide updates as required What You’ll Bring Minimum 6 months of Admin and customer service experience Able to manage work orders, repair orders, estimates and invoices Ability to communicate with technicians, fleet managers, drivers and customers Strong attention to detail when documenting vehicle concerns, repairs, parts and labor Comfortable using computer Systems, Shop management software and Microsoft Office Strong Organization and Management Skills Along with the following Skills & Competencies: Expediting Service Operations Order Tracking Work Order Scheduling Order Management Software Why People Love Working at Canada Cartage Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate. Accessibility Commitment Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request. Application Process We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.

What you’ll do

The Fleet Service Writer coordinates and prioritizes vehicle repair and maintenance requests to ensure fleet reliability. They also manage vendor repairs, maintain equipment damage records, and communicate updates to operations teams.

Requirements

Candidates must have at least 6 months of administrative and customer service experience. Proficiency in managing work orders, invoices, and computer systems is required.

Benefits

• Recognition programs • Hotel discounts • Entertainment discounts • Gym membership discounts • Team events

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Work order management
• Repair order processing
• Invoice management
• Fleet maintenance coordination
• Vendor management
• Purchase order issuance
• Data entry
• Microsoft Office
• Shop management software
• Communication
• Attention to detail
• Organization
• Scheduling
• Logistics coordination
• Maintenance Scheduling
• Order Management
• Supply Chain
• Service Operations
• Management
• Customer Service
• Invoicing
• Project Management Software
• Operations Management
• Operations
• Order Management Systems
• Purchasing
• Team Oriented
• Prioritization
• Teamwork
• Detail Oriented

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Trades
• Fleet Service Manager
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics