Customer Service Agent

Hybrid
Posted Sep 19, 2026
1 position

$21 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 38 hours per week

Job summary

The Customer Service Agent provides professional support to members via phone and email, including managing reservations and resolving invoice inquiries. They also document vehicle-related issues and assist with the member application process.

Job details

At Communauto, we do more than answer calls—we help transform urban communities. A pioneer in carsharing since 1994, we believe a different approach to mobility is possible: one that is more sustainable, accessible, and efficient. By joining our team, you will contribute to a meaningful environmental and social mission: reducing the number of vehicles on the road, improving quality of life in cities, and providing a practical alternative to car ownership. As a Customer Service Agent, you will be a trusted partner to our members, supporting them throughout their journey with Commu nauto. Your Role as a Customer Service Agent, you will be a trusted resource for our members. You will provide clear, professional support by phone and email, help members get the most from Communauto’s services, and complete the administrative follow-up required to deliver a smooth customer experience. Key Responsibilities: * Provide high quality customer service by advising, informing, and assisting members by phone and email. * Create, modify, and cancel reservations. * Explain the service Communauto offers in order to optimize the applicant's and/or member’s decision. * Document issues related to the use of vehicles and provide appropriate solutions. * Support the application process by verifying if the necessary information and documents are present. * Respond to member’s invoice inquiries. What We’re Looking For: * High School Diploma with 3-5 years of experience in customer service or; * College diploma with 1-2 years of experience in customer service. * Strong verbal and written communication skills in English. * Ability to speak and write in French is an asset. * Proficiency with computers and common office software. Skills and qualities * Strong sense of customer service. * Attention to details. * Excellent oral and written communication. * Well organized and punctual. * Ability to problem solve . * Team player. What We Offer: * A full-time position based in Ottawa, with a 37.5h week ,workweek scheduled over five days and availability required between 8:00 a.m. and 8:00 p.m., Sunday through Saturday. * A starting wage of $21 per hour. * A comprehensive benefits package, including health, dental, vision, and travel insurance coverage. * A pension plan with employer contributions. * Employee discounts on Communauto carsharing rates. * 6 to 8 weeks of training to help you succeed in the role. * A meaningful opportunity to contribute to more sustainable urban mobility. Ready to make an impact? Send us your résumé—we’d love to meet you!

What you’ll do

Requirements

Candidates must have a High School Diploma with 3-5 years of experience or a College diploma with 1-2 years of experience in customer service. Strong verbal and written communication skills in English and proficiency with office software are required.